INTERNATIONAL JOURNAL OF RESEARCH AND INNOVATION IN SOCIAL SCIENCE (IJRISS)
ISSN No. 2454-6186 | DOI: 10.47772/IJRISS | Volume IX Issue X October 2025
Semester 1, Session 2014/2015 to Semester 2, Session 2024/2025. UTeM has considered five important key
aspects to measure teaching evaluation, including (1) “Knowledge and Teaching Skills”, (2) “Teaching
Preparations”, (3) “Teaching Methods”, (4) “Learning Assessment Method”, and (5) “Guidance and
Supervision”. The evaluation results are categorized into three main groups: weak (scores below 4.00),
satisfactory (scores between 4.00 and 4.49), and excellent (scores between 4.50 and 5.00).
The longitudinal data reveals that the scoring by lecturer has been increasing year on year. In the early durations,
it seems that most scores were between about 4.00 and 4.49, which is not bad but certainly not notably
outstanding. However, on reaching Semester 1, Session 2020/2021, the mean never drops below 4.50 and
remains as such until Semester 2, Session of year 2024/2025. This steady increase confirms that the quality of
teaching improved, and simultaneously students gave more positive response as they moved to subsequent
semesters.
One factor that may be related to this improvement has been a move to adopt the approach of Inquiry-Based
Learning (IBL). Rather than relying too heavily on direct instruction, IBL guides students to explore,
investigate, ask questions and figure things out more on their own or in collaboration with others. This method
means students learn through investigation and experimentation, rather than being told information. In ICT and
technical subjects, it works well to do this because the students also need more than anything to become better
at problem solving, critical thinking, even teamwork, all these skills are much needed in the fast pace changing
tech environment today.
Therefore, in light of what was observed, the aim of this paper is to (1) investigate the trend exercises for a long
period during the past ten years in teaching evaluation scores, and (2) to identify teaching adjustments and
strategies that may have facilitated improvements in lecture performance with IBL approach, and (3) explain
how IBL approach helped sustain exceptional teaching performance as well increase student satisfaction overall.
LITERATURE REVIEW
1) Student Evaluation of Teaching (SET) in Higher Education: Student evaluation of teaching (SET) is one of
the most popular tools employed in higher education for assessing the quality of instruction, educators’
effectiveness and overall students’ satisfaction [11]. It is used for both formative and summative evaluation to
support lecturers in reflection on their instructive work and for institutional decisions concerning quality
assurance and qualification of lecturers [16] [21].
Nevertheless, arguments about the validity and reliability of SET remain. Research demonstrated that course
difficulty, grade leniency, class size, and even the personality of the instructor/lecturer could bias SET results
[23]. As such, academics advise that SET data be handled with care and other forms of evaluation be drawn on
including peer observation and learning analytics [2].
Recent methodological research has improved SET estimates using psychometric modelling, such as Rasch
analysis and generalizability theory, which addresses issues with measurement invariance and bias [16]. At the
same time, [3], on their part underlined that assessment of graduates’ outcomes should not be regarded as a
unique measure of quality for teaching but, instead, as a part of integrated evaluation systems which take into
account different kinds of evidence.
SET is even more important in technical and ICT courses, because learning in technology-based curricula tend
to be applicable and practical. “We've found that students in IT and engineering subjects are looking for clear
explanation, real-world context and the chance to apply theoretical knowledge through practical projects” [1].
Therefore, a successful ICT educator/lecturer is someone who can integrate theory with practical applications to
create an engaging learning environment which encourages enquiry, collaboration and problem-solving.
2)
Inquiry-Based Learning (IBL) and Its Pedagogical Impact: Novel pedagogical methodologies, such as
IBL, PBL, and flipped classrooms, have become popular for promoting deeper learning among students. It has
been documented in much research that students who construct knowledge through questioning, investigating,
and reflecting positively evaluate their teacher/instructor/educator and feel more satisfaction with learning
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