INTERNATIONAL JOURNAL OF RESEARCH AND INNOVATION IN SOCIAL SCIENCE (IJRISS)  
ISSN No. 2454-6186 | DOI: 10.47772/IJRISS | Volume IX Issue X October 2025  
The Effectiveness of the Re-Marking Service of Measuring  
Instruments, Measures, Weighs, and Equipment By the Technical  
Implementation Unit of the Legal Metrology Region in Realizing  
Measurement Order and Increasing Consumer Trust in Aceh Besar  
T. Azwar., Irham Iskandar., Kurnia Asni  
Faculty of Economics and Business, Abulyatama University, Indonesia, Aceh  
DOI: https://dx.doi.org/10.47772/IJRISS.2025.910000566  
Received: 28 October 2025; Accepted: 04 November 2025; Published: 18 November 2025  
ABSTRACT  
This study aims to analyze the effect of the effectiveness of the re-marking service of the Measuring Instrument,  
Measure, Weigh on consumer confidence and the smooth running of trade activities, both directly and through  
mediation, as well as to test the role of consumer metrology literacy as a moderation variable. This research was  
carried out at the Lambaro Traditional Market, Aceh Besar, with a merchant population of 984 people who use  
measuring instruments, measurements, weights, and equipment. The number of samples was determined using  
the Slovin formula with a margin of error of 8%, so that 135 respondents were obtained. The data was analyzed  
using the Structural Equation Modeling method based on Partial Least Squares (SEM-PLS) through the Smart  
PLS application. The results showed that the effectiveness of the re-marking service of the Measuring  
Instrument, Measure, Weigh had a significant effect on consumer confidence (β = 0.754; p < 0.001), but did not  
have a direct effect on the smooth running of trading activities (β = 0.107; p = 0.219). On the other hand,  
consumer confidence was shown to have a significant effect on the smooth running of trading activities (β =  
0.499; p < 0.001) and mediated a full relationship between the effectiveness of re-marking services and smooth  
trading (β = 0.376; p < 0.001). In addition, consumer metrology literacy strengthened the relationship between  
consumer confidence and smooth trading (β = 0.097; p = 0.023). This research provides a practical contribution  
for local governments, especially the Legal Metrology Regional Technical Implementation Unit, to improve the  
quality of re-marking services as an instrument for building public trust. For business actors, re-marking results  
are not only a legal obligation, but also a strategic means to improve the business image. This research is also  
useful for the community as a basis for improving metrology literacy as well as for academics as a reference for  
developing further research models in the field of trade and legal metrology.  
Keywords: Service effectiveness, re-marking of measuring instruments, measurements, weighing, consumer  
confidence, smooth trade, metrology literacy.  
INTRODUCTION  
From a management perspective, the effectiveness of the re-marking service of Measuring Instruments,  
Measures, Weights, and Equipment by the Regional Technical Implementation Unit of Legal Metrology has  
direct implications for consumer confidence and the smooth running of trading activities. Efficient and  
accountable re-marking services ensure that the measuring tools used by traders and business actors in Aceh  
Besar provide accurate and standard results. This accuracy is a guarantee for consumers that they get goods or  
services according to the value paid. A report from the Ministry of Trade (2022) shows that areas with high  
levels of compliance with their Measuring Instruments, Measures, Weights, and Equipment tend to have lower  
rates of consumer disputes regarding measurements.  
Limited resources, both in terms of infrastructure, equipment, and human resources in the Aceh Besar Legal  
Metrology Regional Technical Implementation Unit, can be a challenge in providing optimal services. The  
efficiency of the re-marking process, the range of services, as well as the level of socialization and education to  
business actors regarding the importance of re-marking of Measuring Instruments, Measures, Weights, and  
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Equipment are key factors that need to be analyzed from the perspective of operational and marketing  
management. Research by Kotler and Keller (2016) in the book Marketing Management emphasizing the  
importance of quality of effective service and communication in building and maintaining customer trust.  
This research is important to understand in depth how the role of the Technical Implementation Unit of the Aceh  
Besar Legal Metrology Regional in carrying out the service function of re-marking measuring instruments,  
measures, weights, and equipment, and its impact on the level of consumer confidence and the smooth running  
of trade activities in the region. The results of this study are expected to contribute to the development of a more  
effective management strategy of the Legal Metrology Regional Technical Implementation Unit, as well as  
formulate policy recommendations that can improve consumer protection and promote a healthy trade climate  
in Aceh Besar. A study by Morgan and Hunt (1994) in the Journal of Marketing introduced the Relationship  
Commitment-Trust theory, which highlights the role of trust as the foundation of successful business  
relationships.  
The benchmark of the quality of the role of the Legal Metrology Regional Technical Implementation Unit on  
consumer confidence and smooth trade in Aceh Besar in this study was reviewed from two indicators, namely:  
1) The effectiveness of the service of re-marking measuring instruments, measures, weighings, and equipment:  
Measuring the quality, speed, and range of re-marking services of measuring instruments, measures, weights,  
and equipment to traders and business actors in traditional markets and other trade sectors in Aceh Besar. 2) The  
impact of re-marking services on consumer confidence and smooth trading: Analyzes how re-marking services,  
measuring instruments, weighs, and their equipment affect consumer perceptions of the accuracy of  
measurements in transactions and their impact on overall trading activities (Directorate of Metrology. 2023).  
The scope of this research includes several aspects, including: 1) The authority and organizational structure of  
the Regional Technical Implementation Unit of Legal Metrology of Aceh Besar Regency in the implementation  
of legal metrology. 2) The process and procedure for the service of printing/re-marking measuring instruments,  
measurements, weighs, and their equipment carried out by the technical implementation unit of the Legal  
Metrology region. 3) Implementation of policies and programs related to the re-marking of measuring  
instruments, measures, weights, and equipment in increasing consumer confidence. 4) Challenges and obstacles  
faced by the Legal Metrology Regional Technical Implementation Unit in providing effective re-marking  
services. 5) The level of understanding and compliance of business actors in the traditional market and other  
trade sectors with the obligation to re-mark measuring instruments, measures, weights, and equipment.  
A preliminary survey conducted by the author at the Lambaro Traditional Market, Aceh Besar in 2025 indicates  
that there are challenges in understanding legal metrology at the trader level. The majority of traders (11 out of  
25 respondents) do not yet understand the function of legal metrology and assume it is related to weather  
forecasting. This lack of understanding has the potential to hinder the implementation of fair and transparent  
trading practices, which can ultimately harm consumers and damage the market's image. Data from the Central  
Statistics Agency of Aceh Province (2024) shows that the wholesale and retail trade sector is one of the largest  
contributors to the Gross Regional Domestic Product, which is 18.53%. This underscores the importance of  
maintaining trust in every transaction in this sector.  
Based on the above background, to understand the phenomenon in depth, direct observation, interviews with  
several traders, and data analysis will be very helpful. To be able to design an effective strategy for the service  
of re-marking measuring instruments, measures, weights, and equipment, the author in this case proposes the  
title of the research "The Effectiveness of the Service of Re-marking Measuring Instruments, Measures, Weights,  
and Their Equipment by the Technical Implementation Unit of the Legal Metrology Region in Realizing  
Measurement Order and Increasing Consumer Confidence in Aceh Besar".  
LITERATURE REVIEW  
Effectiveness of Tera Service Repeat the measuring tool, measure, weigh, and equipment  
The measure of how well the re-marking service achieves its purpose in ensuring the accuracy and correctness  
of the measurement results of measuring instruments, measures, weights, and equipment used in the community  
(Ministry of Trade of the Republic of Indonesia. 2022).  
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INTERNATIONAL JOURNAL OF RESEARCH AND INNOVATION IN SOCIAL SCIENCE (IJRISS)  
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Efficiency, speed, and Accuracy of Tera Service Repeat by Technical Implementation Unit of Legal Metrology  
Region and the indicators are as follows:  
1) Punctuality rateIn the implementation of the re-marking service  
2) Process completion speed Re-marking measuring instruments, measures, weighs, and equipment  
3) Conformity of results Re-marking with standard size Applicable  
4) Availability and clarity of information related to procedures and service fees  
5) The level of user satisfaction with the quality of service is remarkable.  
Consumer Trust  
Consumer trust is a complex psychological construct, reflecting consumer confidence in the reliability, integrity,  
and competence of an entity, be it a company, brand, or in this context, a measurement system used by business  
actors (Setiawan, A., & Wijayanti, A. 2018). Trust is an important cornerstone of any exchange transaction,  
reducing the perception of risk and uncertainty for consumers (Sari, R. D., & Permana, T. 2023). In the context  
of legal metrology, consumer confidence refers to the buyer's belief that the measuring instruments, measures,  
and weighs used by merchants have been verified for accuracy through a re-marking process, so that transactions  
are fair and in accordance with applicable standards.  
indicators that can be used to build a questionnaire in this study, which is aimed at business actors to measure  
their perception of consumer confidence as a result of the re-marking of measuring instruments, measures,  
weights, and equipment (Directorate General of Consumer Protection and Commercial Order. 2023).  
1) Consumer Confidence in the Accuracy of Re-Labeled Measuring Instruments  
2) Frequency of Consumer Re-Enquiries Regarding the Accuracy of Measuring Instruments  
3) The Impact of Rebranding on Business Image in the Eyes of Customers  
4) The Effect of Re-Branded Stickers on Transaction Trust  
Smooth Trading Activities  
Smooth trading activities refer to conditions in which the process of buying and selling goods and services takes  
place efficiently, without significant obstacles related to measurement inaccuracies, consumer disputes regarding  
quantity, or distrust of the measuring instruments used (Lim, Yap, & Makkar, 2022). In the context of legal  
metrology, smooth trading is one of the indicators of the system's success in creating a fair, transparent, and  
trustworthy transaction environment, which ultimately facilitates economic growth and well-being (Huang,  
Chen, & Hsu, 2022).  
indicators that can be used to build a questionnaire in this study, which is aimed at business actors to measure  
their perception of the smooth running of trade activities as a result of the legal metrology system and in  
particular the re-marking service of measuring instruments, measures, weights, and equipment (Kim, Lee, &  
Park, 2024).  
1) Frequency of Consumer Complaints Related to Scales or Measuring Instruments  
2) Frequency of Complaints Regarding Measurement Inaccuracy  
3) Perception of Increased Business Revenue Since Following the Re-Branding  
4) Perception of the Smoothness and Speed of Business Transactions  
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Consumer Metrology Literacy  
Consumer metrology literacy refers to the level of knowledge and understanding of consumers regarding  
concepts, principles, and regulations related to measurement in trade transactions (Jalantina, & Minarsih, 2024).  
Consumers who have good metrological literacy will be able to understand their rights and obligations regarding  
measurements, recognize legitimate measuring instruments, interpret impression marks, and ultimately, make  
more informed purchasing decisions and are protected from harmful trading practices (Huang, Li, & Wu, 2022).  
Indicators that can be used to build a questionnaire in this study, which is aimed directly at user to measure their  
level of legal metrology literacy (Ham, Lee, & Choi, 2021):  
1) Understanding of Symbols or Marks  
2) Understanding the Importance of Official Remarks  
3) Ability to Distinguish Legal and Unauthorized Measuring Instruments  
4) Receipt of Official Information on Metrology  
5) Perception of Adequacy of Personal Metrology Literacy  
RESEARCH METHODS  
Types and Approaches of Research  
This type of research is quantitative research with an analytical survey approach. This research is focused on  
analyzing the effectiveness of re-marking services of measuring instruments, measures, weights, and equipment,  
consumer confidence, smooth trading activities and Consumer Metrology Literacy as moderation variables.  
Sample of 135 traders, Types of data used primary and secondary, Data collection techniques including  
observation, interviews and questionnaire distribution. Data processing used SPSS and PLS (Partial Least  
Square) descriptive statistics, Descriptive statistics in this study were used to describe the characteristics of  
respondents. Meanwhile, PLS (Partial Least Square) is used to analyze the effectiveness of the service of re-  
marking measuring instruments, measures, weights, and equipment, consumer confidence, smooth trading  
activities, and Consumer Metrology Literacy as moderation variables.  
The data analysis technique used in this study is quantitative data analysis. The results of the research obtained  
from the field were processed using statistical calculations using PLS (Partial Least Square). PLS is a Structural  
Equation Modeling (SEM) equation model with an approach based on variance or component-based structural  
equation modeling. According to the purpose of PLS-SEM is to develop a theory or build a theory (prediction  
orientation). PLS is used to explain whether there is a relationship between latent variables (prediction). PLS is  
a powerful analysis method because it does not assume flow data with a certain scale measurement, small sample  
size.  
Figure 1. Flowchart  
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RESULTS AND DISCUSSION  
Respondent Characteristics  
The majority of respondents in this study were men, namely 78 people (57.78%), while female respondents  
amounted to 57 people (42.22%). This shows that trading activities at the Lambaro Traditional Market in the  
context of the use of scales are still more carried out by male traders. Even so, the number of female traders is  
also quite significant, indicating that there is an almost balanced involvement between the two genders in market  
activities.  
The age distribution of respondents was quite diverse, with the largest group in the range of 30–39 years  
(31.11%) and 40–49 years (29.63%). The age group < 30 years old is only 18.52%, while traders ≥ 50 years old  
reach 20.74%. This pattern indicates that most traders are at a productive age, where experience and stamina still  
support routine and intense trading activities.  
The most dominant type of business was basic food (37.04%), followed by vegetables & fruits (25.93%),  
meat/fish (20.74%), and other categories (16.30%). This composition illustrates that the Lambaro Traditional  
Market has a main focus on the basic needs of households, with basic necessities as the main commodity, while  
fresh commodities such as vegetables, fruits, meat, and fish also play an important role in the economic turnover  
of the market.  
Most traders have been running their business for ≥ 10 years (37.04%), followed by 5–9 years of experienced  
traders (33.33%), and newcomers < 5 years (29.63%). This data shows that many traders have a long experience  
in trading, which can have a positive impact on compliance with the scales re-marking procedure because they  
are used to the rules and repetitive interactions with market managers.  
Based on the respondents' profiles, it can be concluded that traders at the Lambaro Traditional Market are  
dominated by men of productive age with the main types of businesses in the basic necessities sector such as  
basic necessities, vegetables, fruits, and meat and fish. The high proportion of traders with more than five years  
of experience, especially those who have been trading ≥ 10 years, indicates the stability and continuity of  
business in this market. This condition has the potential to facilitate the implementation of a balance re-marking  
policy or program because most traders have long experience and openness to market regulations. However, the  
existence of new traders is also an opportunity to introduce re-marking procedures from an early age, so that  
awareness and compliance can be built evenly at all levels of business actors.  
Evaluation of Measurement Model (Outer Model)  
Measurement model testing will be conducted to show the results of validity and reliability tests. In this study,  
validity testing is conducted to determine whether the construct has met the requirements to be continued as  
research or not. In this validity test, there are two types of evaluations that will be conducted, namely:  
Convergent Validity  
Convergent Validity models measurement with items that have values based on the correlation between the  
item's score and the construct value. The convergent validity index is measured by the factors of AVE, composite  
reliability, R square, cronbach's alpha.  
The results of the AVE index, composite reliability, R square, cronbach's alpha can be seen in Figure 1.  
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Figure 2 Average Variance Extracted  
Based on the results of the Average Variance Extracted (AVE) analysis, all variables had values above the  
general threshold of 0.50 so that they met the criteria for convergent validity. The Consumer Confidence variable  
has the highest AVE value of 0.76, indicating that the indicators are able to explain the construct variant very  
well. Furthermore, the variable Smooth Trading Activity has an AVE value of 0.699 and the effectiveness of re-  
marking of measuring instruments, measures, weights, and equipment of 0.694, both of which also show the  
consistency of indicators in representing latent variables. Meanwhile, the Consumer Metrology Literacy variable  
had an AVE value of 0.61, which although the lowest among other variables, remained in the good category.  
Thus, it can be concluded that all the variables measured have relevant indicators and are able to adequately  
explain the constructs they represent. The relatively high AVE values indicate that the indicators used in the  
measurement of the variable are quite good at explaining the total variance in the variable.  
Reliability testing is an important step in research to ensure that the instrument or measurement tool used is  
consistent and reliable. One commonly used approach to measuring reliability is using the Cronbach Alpha (CA)  
method. In the context of reliability testing, a CA value above 0.60 is considered a sign that the measurement  
tool has an adequate level of consistency.  
Figure 3 Cronbach Alpha Coefficient  
Based on the results of the reliability analysis using Cronbach's alpha value, all variables showed values above  
the general threshold of 0.70, so they could be categorized as reliable. The Consumer Confidence variable has  
the highest Cronbach's alpha value of 0.894, indicating a very strong level of internal consistency between  
indicators. Furthermore, the variable of effectiveness of the re-marking of the measuring instrument, measure,  
weight, and equipment obtained a value of 0.888 which also shows very high reliability. The variable of Smooth  
Trade Activity has a value of 0.857, while Consumer Metrology Literacy recorded the lowest value of 0.838,  
but remains in the reliable category. Overall, these results indicate that all constructs have consistent and reliable  
indicators in measuring the latent variables they represent. All Cronbach Alpha values above 0.7, indicate that  
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the measurement instrument has a good degree of consistency, and can be considered reliable to measure the  
variables in question in this study.  
Discriminant validity is done to ensure that each concept of each latent model is different from the other  
variables. Validity testing is carried out to find out how exactly a measuring instrument performs its  
measurement function. If the value diagonal > other values are in the same row. It means that there is a real  
difference between one variable and another.  
Table 1 Discriminant Validity  
Effectiveness Re-marking Smooth  
of measuring instruments, Trading  
measures, weights, and Activity  
equipment  
Consumer  
Trust  
Literacy  
Consumer  
Metrology  
Effectiveness of remarks of measuring  
instruments, measures, weights, and  
equipment  
Smooth Trading Activities  
Consumer Trust  
0,708  
0,840  
0,607  
0,848  
0,731  
0,322  
Consumer Metrology Literacy  
0,702  
0,281  
Consumer Metrology Literacy X 0,232  
Consumer Trust  
0,191  
Based on the table presented, it can be seen that the values listed are correlations between latent variables. The  
relationship between the effectiveness of re-marking of measuring instruments, measures, weights, and  
equipment and the smoothness of trading activities showed a correlation of 0.708, which was relatively strong  
and positive, indicating that the higher the effectiveness of the re-marking of measuring instruments, measures,  
weights, and equipment, the smoother the trading activities. The correlation between the Effectiveness of Re-  
Impressions of measuring instruments, measures, weights, and equipment with Consumer Confidence was even  
higher, at 0.840, which shows a close relationship between the accuracy and reliability of measuring instruments  
and the level of consumer confidence in transactions.  
Consumer Confidence also has a very high correlation with the Smooth Trading Activity (0.848), indicating that  
the trust factor plays an important role in smoothing the trading process. Meanwhile, Consumer Metrology  
Literacy has a medium to high correlation with other variables, namely 0.607 with the Effectiveness of Re-  
Marking measuring instruments, measures, weights, and equipment, 0.731 with Smooth Trade Activities, and  
0.702 with Consumer Confidence. This indicates that consumer understanding of metrology also contributes to  
increasing trust and smooth trading activities.  
The interaction variables of Consumer Metrology Literacy x Consumer Confidence showed a relatively low  
correlation with all major variables, namely 0.232 with the effectiveness of re-marking measuring instruments,  
measures, weights, and equipment, 0.322 with Smooth Trade Activities, 0.281 with Consumer Confidence, and  
0.191 with Consumer Metrology Literacy. This low value can be interpreted as the effect of the interaction of  
the two variables on the other variables is not very dominant directly, although both individually have a  
significant influence.  
Overall, the correlation patterns in this table show that the effectiveness of re-marking of measuring instruments,  
measures, weights, and equipment and Consumer Confidence are the two variables that have the most close  
relationship with other variables, while the interaction of Consumer Metrology Literacy x Consumer Confidence  
shows a weaker correlation in the context of this model:  
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Figure 4. Test R Square  
Based on the results of the determination coefficient analysis (R-square), it can be seen that the variable of  
Smooth Trading Activity has an R-square value of 0.631, which means that 63.1% of the variation in the smooth  
trading activity can be explained by the independent variables contained in the model. The R-square adjusted  
value of 0.621 indicates a slight adjustment due to the number of predictors and sample size, but the difference  
is not significant, so the model still has strong explanatory power.  
Meanwhile, the Consumer Confidence variable has an R-square value of 0.569, which indicates that 56.9% of  
the variation in consumer confidence can be explained by the relevant independent variables in the model. The  
R-square adjusted value of 0.566 shows that the effect of adjustment on the R-square value is also very small,  
indicating that the model is quite stable and does not experience significant overfitting  
Loading Factor  
Confirmatory factor analysis is a crucial stage in the measurement of the dimensions that form the latent variables  
in the framework of this study. The latent variables or constructs applied in this research model consist of three  
exogenous variables and two endogenous variables, which include mediating and dependent variables.  
Table 2. Loading Factor  
Original  
Sample  
Standard deviation T  
statistics P  
sample (O) mean (M) (STDEV)  
(|O/STDEV|) Values  
A1 <- Effectiveness of Remarking 0.770  
Measuring Instruments, Measures,  
Weights, and Equipment  
0.773  
0.909  
0.869  
0.757  
0.080  
0.017  
0.027  
0.071  
0.028  
9.603  
0.000  
0.000  
0.000  
0.000  
0.000  
A2 <- Effectiveness of Remarking 0.910  
Measuring Instruments, Measures,  
Weights, and Equipment  
52.642  
31.845  
10.694  
30.294  
A3 <- Effectiveness of Remarking 0.870  
Measuring  
Instruments,  
Gauges,  
Weights, and Equipment  
A4 <- Effectiveness of Remarking 0.760  
Measuring Instruments, Gauges,  
Weights, and Equipment  
A5 <-Effectiveness of Remarking 0.846  
Measuring Instruments, Measures,  
0.845  
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Weights, and Fittings  
b1 <-Consumer Confidence  
0.872  
0.839  
0.866  
0.907  
0.849  
0.894  
0.864  
0.728  
0.730  
0.695  
0.791  
0.863  
0.813  
0.870  
0.835  
0.864  
0.906  
0.850  
0.897  
0.864  
0.730  
0.732  
0.701  
0.789  
0.859  
0.811  
0.026  
0.057  
0.028  
0.019  
0.022  
0.017  
0.052  
0.091  
0.045  
0.051  
0.040  
0.024  
0.030  
33.284  
14.632  
30.494  
48.487  
38.084  
53.667  
16.762  
8.005  
0.000  
0.000  
0.000  
0.000  
0.000  
0.000  
0.000  
0.000  
0.000  
0.000  
0.000  
0.000  
0.000  
b2 <-Consumer Trust  
b3 <-Consumer Trust  
b4 <-Consumer Trust  
c1 <-Smooth Trading Activity  
c2 <-Smooth Trading Activities  
c3 <-Smooth Trading Activities  
c4 <-Smooth Trading Activity  
d1 <- Consumer Metrology Literacy  
d2 <- Consumer Metrology Literacy  
d3 <- Consumer Metrology Literacy  
d4 <- Consumer Metrology Literacy  
d5 <- Consumer Metrology Literacy  
16.155  
13.699  
19.950  
35.862  
26.995  
Based on the results of the outer loading analysis, all indicators in this study variable showed good convergent  
validity because the loading factor value was above 0.70 or close, and all were significant at a significance level  
of 5% (p < 0.05). In the reconstruction of the effectiveness of the measuring instrument, measure, weighing, and  
equipment, the outer loading value ranges from 0.760 to 0.910. The indicator with the highest value was a2  
(0.910), which indicates that the competence and expertise of the officers are the strongest representation of the  
effectiveness of the re-marking service. The lowest loading value (a4 = 0.760) remains above the minimum limit,  
so it remains valid.  
Overall, these findings confirm that all indicators in the model have met the convergent validity criteria. This  
means that each indicator is able to explain the construct it represents well. The indicators with the highest  
loading values can be used as the main focus in the formulation of improvement strategies, while the indicators  
with the lowest values still need to be considered so that their contribution to the construct does not decrease in  
the future  
Hypothesis Test Results  
After all assumptions can be met, then hypothesis testing will be carried out as proposed in the previous chapter.  
The testing of 6 direct hypotheses of this study was carried out based on the Critical Ratio (CR) value of a causal  
relationship from the results of SEM processing as shown in figure 5 of the structural model analysis and table  
3 below.  
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Figure 4. Structural Models for Hypothesis Proof  
To assess the significance of the influence between variables, a bootstrapping procedure was carried out. The  
bootstrap procedure uses the entire original sample to then be resampled. In the bootstrap resampling method,  
the significance value used (two-tailed) t-value is 1.96 (significance level 5).  
Table 3.Total Effect  
Original  
Sample  
(0)  
Sample  
Standard  
T
Statistics P-  
Mean (M) Deviation (|O/STDEV|) Values  
(STDEV)  
Effectiveness of Re-Marking MEASURING 0.107  
0.112  
0.087  
1.230  
0.219  
INSTRUMENTS, MEASURES, WEIGHS,  
AND THEIR EQUIPMENT ->Smoothness  
Trading Activity  
Effectiveness of Re-Marking MEASURING 0.754  
INSTRUMENTS, MEASURES, WEIGHS,  
AND EQUIPMENT -> Trust User  
0.754  
0.048  
15.778  
0.000  
Consumer Confidence -> Smooth Trading 0.499  
Activities  
0.491  
0.092  
0.042  
5.397  
2.279  
0.000  
0.023  
Consumer Metrology Literacy x Consumer 0.097  
Trust -> Smooth Activities Trade  
(Moderation)  
-0.091  
Based on the results of the total effect contained in Table 3. It shows that there are 5 paths that have significance  
to their constructs with a statistical t-value greater than 1.96 and a p-value less than 0.05, meaning that the entire  
path has a good significant value.  
Based on this description, to find out whether a hypothesis is accepted or rejected, it can be done by paying  
attention to the significance value between constructs, t-statistics and p-values. Then measurement estimates and  
standard errors are no longer calculated on statistical assumptions, but are based on empirical observations. In  
the bootstrap resampling method in this study, the hypothesis is accepted that if the significance value of the t-  
value is greater than 1.96 and/or the p-value is less than 0.05, then Ha is accepted and Ho is rejected and vice  
versa.  
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Based on Table 3. The determination of the accepted or rejected hypothesis is explained as follows:  
The direct relationship between the effectiveness of re-marking measuring instruments, measures, weights, and  
equipment on the smooth running of trading activities has a beta coefficient of 0.107, t-statistics 1.230, and a p-  
value of 0.219. This value does not meet the criteria of significance, so this hypothesis is not accepted. This  
means that the effectiveness of the re-marking directly does not have a significant influence on the smooth  
running of trading activities, even though the direction of the relationship is positive.  
The relationship between the effectiveness of the re-marking of measuring instruments, measures, weights, and  
their equipment and consumer confidence showed a very high beta coefficient, which was 0.754, with a t-statistic  
of 15.778 and a p-value of 0.000. This shows a very strong and significant positive influence, so that the more  
effective the re-marking service, the higher the consumer trust.  
The direct relationship between Consumer Confidence and Smooth Trading Activity has a beta coefficient of  
0.499, with a t-value of 5.397 and a p-value of 0.000. This signifies a fairly strong positive influence, where  
increased consumer confidence contributes significantly to the smooth running of trade.  
The Relationship between Consumer Confidence and the Smooth Trading Activities The effect of the moderation  
of Consumer Metrology Literacy on the relationship between Consumer Confidence and the Smooth Trading  
Activity has a beta coefficient of 0.097, t-statistics 2.279, and a p-value of 0.023. This value is significant,  
showing that metrological literacy strengthens the relationship between consumer confidence and smooth trading  
activities, although the magnitude of its effect is relatively small compared to the direct effect.  
Testing this mediation or indirect hypothesis uses Bootsrapping. The results can be seen in the following section.  
Table 4. Specific Indirect Effect  
Construct  
Original  
Sample  
(0)  
Sample  
Mean (M) (STDEV)  
Standard Deviation T Statistics P-  
(|O/STDEV|) Values  
Effectiveness of re-marking tools,  
measures, balances, and their  
equipment -> Consumer Confidence  
-> Smooth Trading Activities  
0.376  
0.371  
0.077  
4.893  
0.000  
The results of the indirect effect test showed that the effectiveness path of re-marking the measuring tools,  
measures, weights, and equipment → Consumer Confidence → Smooth Trading Activities had a beta coefficient  
of 0.376 with a t-statistic of 4.893 and a p-value of 0.000. This value met the significance criteria (p < 0.05 and  
t > 1.960), so it can be concluded that the indirect influence is statistically significant.  
These findings confirm the role of full mediation in the relationship between the effectiveness of remarks and  
the smooth running of trade. Without an increase in consumer confidence, the effectiveness of re-impressions  
will not be able to directly facilitate trading activities. Therefore, the strategy to improve the re-impression  
service needs to be explicitly focused on aspects that can strengthen consumer trust, such as the transparency of  
the results, the professionalism of the officers, and the physical evidence of the impressions that are easily  
verified.  
Managerial Implications  
The results of this study provide a fairly clear picture of how the effectiveness of re-marking measuring  
instruments, measures, weights, and equipment, Consumer Confidence, and Consumer Metrology Literacy  
interact in influencing the Smooth Flow of Trade Activities. This finding is important for policy makers,  
especially for local government agencies, the Regional Technical Implementation Unit of Legal Metrology, and  
business actors who use measuring instruments in trade activities.  
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Focus on Consumer Trust as the Main Pathway  
The findings showed that the effectiveness of re-marking of measuring instruments, measures, weights, and  
equipment had a very strong direct influence on Consumer Confidence (β = 0.754) and this effect was statistically  
significant (p< 0.001). However, the direct effect of the effectiveness of remarks on the Smooth Trading Activity  
was not significant (β = 0.107; p = 0.219). In contrast, the pathway through Consumer Confidence produced  
significant and considerable indirect effects (β = 0.376; t = 4.893).  
This has the implication that the strategy to improve re-tagged services should be directed at strengthening  
consumer confidence, not just ensuring regulatory compliance. Regional Technical Implementation Unit  
Managers and local governments can develop service quality improvement programs that are explicitly oriented  
towards customer trust building (OECD. 2019). For example, including a more communicative explanation of  
the results of the remark, providing a certificate or tag that is easier to recognize, and building a professional  
image of officers through uniforms, official identities, and friendly service attitudes.  
For business actors, it is important to understand that the results of re-branding not only fulfill legal obligations,  
but also become a marketing tool that can improve the image of the business. By highlighting valid and clearly  
installed re-marking evidence in the transaction area, consumers will feel more confident and comfortable to  
transact.  
The Role of Consumer Trust in Smooth Trade  
The relationship between Consumer Confidence and Smooth Trading Activity was significant (β = 0.499; p<  
0.001), suggesting that when consumers trust the accuracy of the measuring tool, the transaction process becomes  
faster, less disputed, and less potential for conflict. The implication for traditional market managers, shopping  
centers, and business actors is to ensure that all measuring instruments have been officially remarked and proof  
of the re-marking results can be accessed or viewed by consumers. This transparency will reduce the need for  
consumers to re-verify and speed up the buying and selling process.  
This result is also a signal for local governments to brand legal metrology services as public trust enhancers.  
Public campaigns can be focused on the message that remarks not only comply with regulations, but also protect  
consumer rights and ensure fairness in transactions (Mehralian, 2022).  
The Moderation Effect of Consumer Metrology Literacy  
The moderation findings showed that Consumer Metrology Literacy strengthened the relationship between  
Consumer Confidence and Smooth Trade Activity (β = 0.097; p = 0.023). This means that consumer trust  
supported by a good understanding of legal metrology will have a more optimal impact on the smooth flow of  
transactions. The managerial implications of these findings are the importance of public education programs  
related to legal metrology. The local government through the Trade Office and the Regional Technical  
Implementation Unit of Legal Metrology can organize socialization in traditional markets, wholesale centers,  
and large stores. Education can be done in the form of (Xu, 2022).  
1) Permanent information boards in the marketplace that explain the meaning of stamps and the importance  
of restamps.  
2) Social media campaigns with simple but informative visual content, such as short videos that show the  
re-marking process.  
3) Direct counseling to merchant groups and business associations, with materials tailored to be easy to  
understand  
For business actors, improving consumer metrology literacy can also be done individually. For example, by  
providing a short brochure at the place of business explaining that their measuring instrument has been re-tagged  
and what benefits it will be to consumers (Zhang, Li, & Wang, 2023). This education not only increases  
understanding, but also builds a business reputation as an honest and law-abiding business person.  
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Indirect Influence and Full Mediation  
The indirect effect of the effectiveness of the re-marking of measuring instruments, measures, weights, and  
equipment on the smooth running of trading activities through significant Consumer Confidence (β = 0.376; p<  
0.001) indicates full mediation. This means that without building consumer trust first, the effectiveness of re-  
impressions will not directly facilitate trading activities. Implicitly, the re-branded service management strategy  
must consciously include trust building indicators in performance evaluation. During this time, the evaluation of  
the re-tag service may focus only on the number of tools re-tagged, timeliness, or facility availability. Going  
forward, the evaluation should add indicators such as (Consumer satisfaction level, consumer understanding  
level of re-impressions results, and consumer confidence level after receiving service).  
With this indicator, service managers can assess whether the services provided are truly impacting trust,  
ultimately affecting the smooth running of trading.  
Policy Integration and Collaborative Approaches  
The results of the study also hint at the need for policy integration between the government, trade associations,  
and business actors. Local governments through the Regional Technical Implementation Unit of Legal  
Metrology play a central role in providing quality re-marking services, but the success of improving trade  
smoothness also depends on the role of business actors in highlighting the results of re-marking as a guarantee  
of trust for consumers (UNESCO. 2017). A collaborative approach can be carried out through: 1) Market or  
store certification programs that routinely re-mark and highlight the results in the business area. 2) Awards or  
incentive for perp effort that actively educate consumers about the importance of legal metrology. 3) Joint  
activities between Regional Technical Implementation Units, traders' associations, and consumer protection  
NGOs to conduct massive socialization (Rahman, Khan, & Haque, 2022).  
Long-Term Benefits  
If the findings of this study are implemented in business policies and practices, the long-term benefits that can  
be obtained include: 1) Increased transaction efficiency due to the lack of size disputes. 2) Increased customer  
loyalty due to high trust in the measuring instruments used. 3) Reputation positive for perp efforttha  
Comply with and promote re-impressions. 4) Increased public awareness of the importance of legal metrology,  
which ultimately encourages wider compliance among merchants.  
Overall, the results of this study provide a key message that the effectiveness of re-marking measuring  
instruments, measures, weights, and equipment will only have an optimal impact on the Smooth Flow of Trade  
Activities if accompanied by efforts to build Consumer Trust and improve Consumer Metrology Literacy.  
Therefore, the right managerial strategy is to position re-marking services not only as an administrative  
obligation, but as a strategic instrument to increase business competitiveness, strengthen relationships with  
consumers, and support the smooth running of sustainable trade.  
CONCLUSION  
Based on the results of data analysis and discussion, several conclusions can be drawn as follows:  
1. The effectiveness of re-marking of measuring instruments, measures, weights, and equipment had a  
significant effect on Consumer Confidence, with a large coefficient of influence (β = 0.754; p< 0.001). This  
means that the more effective the re-marking service provided by the Legal Metrology Regional Technical  
Implementation Unit—including facility feasibility, officer competence, timeliness, and cost transparency—  
the higher the level of consumer trust in business actors who use the measuring tool.  
2. The effectiveness of the remarks of measuring instruments, measures, weights, and equipment did not have  
a significant direct effect on the smooth running of trading activities (β = 0.107; p = 0.219). These findings  
show that increasing the effectiveness of re-impressions does not necessarily facilitate trade transactions  
without an increase in consumer confidence first.  
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3. Consumer Confidence has a significant effect on the Smooth Trading Activity (β = 0.499; p< 0.001). This  
trust is the key to creating smooth, minimal, and efficient transactions.  
4. Consumer Metrology Literacy moderated the relationship between Consumer Confidence and Smooth Trade  
Activity positively and significantly (β = 0.097; p = 0.023). Consumers who have a better understanding of  
legal metrology tend to make better use of this trust in smoothing the trading process.  
5. There is a significant indirect effect of the effectiveness of re-marking tools, measurements, weights, and  
equipment on the smooth running of trading activities through Consumer Confidence (β = 0.376; p< 0.001).  
This confirms that the role of consumer trust is to be a full mediator in the relationship.  
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