Page 474
www.rsisinternational.org
ILEIID 2025 | International Journal of Research and Innovation in Social Science (IJRISS)
ISSN: 2454-6186 | DOI: 10.47772/IJRISS
Special Issue | Volume IX Issue XXII October 2025
The Influence of Digital Empowerment on StudentsEnglish
Proficiency
1
Nur Yasmin Sofea Zuraimi,
*2
Nur Syamimi Zahari
1
Akademi Pengajian Bahasa, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia
2
Akademi Pengajian Bahasa, Universiti Teknologi MARA, 18500 Machang, Kelantan, Malaysia
*Corresponding Author
DOI: https://dx.doi.org/10.47772/IJRISS.2025.922ILEIID0050
Received: 26 September 2025; Accepted: 03 October 2025; Published: 22 October 2025
ABSTRACT
The ability to utilise technology in language learning as a platform in reinforcing English proficiency is
important. However, to what extent these tools influence students. Thus, this study aims to investigate the
influence of digital empowerment on studentsEnglish proficiency based on two different variables; gender and
fields of study. About 150 Universiti Teknologi MARA (UiTM) students were chosen for this study using a
simple random sampling method. This study utilises a quantitative research design by using questionnaires as
the research instrument. The questionnaires consist of two parts: the demographic information and the second
part, which focuses on variables relevant to the research objectives. Data were collected via Google Forms and
analysed using SPSS, with descriptive statistics to determine the mean values. Inferential statistics were then
employed to assess differences in means across gender and field of study. The results show that there is no
significant difference between male and female students in how digital tools influence their English proficiency.
However, from a field of study perspective, students from the Business and Administration field acknowledge
digital tools as more useful and believe they have a stronger positive influence on their English proficiency
compared to students from the Social Sciences, and Science and Technology fields. This study also discusses its
implications for students, institutions, and policymakers who can develop beneficial outcomes in improving
English language proficiency through digital empowerment in the future.
Keywords: digital empowerment, English proficiency, language learning
INTRODUCTION
Nowadays, the world has rapidly evolved with the growth of technologies for global development. The
implementation of digital tools has become one of the most effective platforms for enhancing knowledge and
skills to a higher level of proficiency. Commonly used digital tools, such as Google Classroom, YouTube, Padlet,
and Google Scholar (Mucundanyi & Woodley, 2021), are instrumental in helping students achieve better learning
outcomes. These platforms offer engaging and interactive approaches which motivate students to actively
participate in their courses and improve their overall learning experience, as digital tools can help students have
a stronger engagement in learning English.
In the context of language learning, the ability to utilise technology as a platform in reinforcing English
proficiency is important. Digital tools provide students with diverse resources and opportunities to develop their
language skills beyond what is typically covered in schools. By enabling independent learning, these tools
contribute to producing students who are not only academically competent but also equipped with strong English
proficiency as an essential skill for future employability. Moreover, the students can also gain the best
personalised learning experience with the use of digital tools.
However, there is a gap on to what extent these tools can actually influence students. In addition, the scope of
Page 475
www.rsisinternational.org
ILEIID 2025 | International Journal of Research and Innovation in Social Science (IJRISS)
ISSN: 2454-6186 | DOI: 10.47772/IJRISS
Special Issue | Volume IX Issue XXII October 2025
digital tools influence on the students English proficiency in school and daily communication usage is not
clearly defined in past studies. Many researchers were uncertain of the effectiveness of digital learning, as the
traditional method has always been the primary way of learning that relies on lectures and memorisation, which
is also known as the lecture-based environment (Kumari et al., 2023). There is a noticeable lack of research
focusing on the concept of digital empowerment and its influence on English proficiency (Kumari et al., 2023;
Wang, 2022). Most of the studies explore the general benefits of digital learning tools, but do not address how
these tools can help students from different backgrounds and learning styles by providing a personalised
approach to language acquisition.
Therefore, this research aims to explore whether the use of digital tools, or in other words, digital empowerment,
influences the English proficiency of Universiti Teknologi MARA Shah Alam students based on gender and
fields of study. This study is helpful to fill in the gap and explore its positive influence towards the students and
society as a whole by answering these three research questions; 1) What is the influence of digital empowerment
on UiTM Shah Alam studentsEnglish proficiency?, 2) What is the influence of digital empowerment on UiTM
Shah Alam studentsEnglish proficiency based on gender?, and 3) What is the influence of digital empowerment
on UiTM Shah Alam studentsEnglish proficiency based on the fields of study? The findings of this study could
benefit students, teachers, and technology developers in enhancing the language learning experience.
LITERATURE REVIEW
The Influence of Digital Tools
Digital tools have become integral to daily life and are especially practical in education, where they enable
teachers and students to collaborate, explore, design, and share content. For instance, Mucundanyi and Woodley
(2021) identified Google Classroom, Google Docs, Canva, and YouTube as effective platforms for collaboration
between instructors and learners. Despite their ubiquity, many people may not fully recognise how frequently
they engage with digital tools. To use them effectively across different contexts, individuals must develop
sufficient knowledge and skills (Lcom, 2023). There are many benefits of digital tools in education among
learners, specifically.
First, the benefits of digital tools are evident in the area of learning. They enhance engagement and motivation
by offering interactive resources such as mobile apps, websites, and online platforms that provide personalised
experiences (Kayumov, 2024). Second, digital tools improve productivity in professional and academic settings.
Applications like Google Drive and Notion help users organise tasks within an integrated workspace,
encouraging systematic planning and efficiency (Nduwimana & Ndoricimpa, 2023).
Finally, digital tools transform both communication and access to knowledge. They enable instant interaction
with family, friends, and colleagues regardless of distance, while also reducing the cost of communication
(Martinez et al., 2020). At the same time, they provide limitless access to information and contribute to narrowing
societal gaps through the rapid development of ICT (Martinez et al., 2020). Therefore, digital literacy is essential
for maximising the potential of these technologies in meaningful and effective ways, especially among students.
StudentsBehaviour to Study based on Gender and Field of Study
Gender can influence students' behaviour in both traditional and e-learning environments. Male and female
students often have different preferences when it comes to learning styles, where females typically show a higher
level of engagement with digital tools, as evidenced by studies on technology use in education (Ahmadi, 2018;
Alakrash & Razak, 2021). Female students are often more likely to engage with online platforms for language
learning, finding digital resources such as educational apps and e-learning tools more accessible and effective in
improving their language skills (Sherafati & Mohammadi, 2016). In contrast, male students may be more
inclined to rely on traditional classroom settings, where the teacher's direct instruction aligns more with their
learning preferences (Bakar et al., 2021). Therefore, understanding these gender-based differences is crucial
when considering the impact of e-learning on studentsacademic behaviour.
Page 476
www.rsisinternational.org
ILEIID 2025 | International Journal of Research and Innovation in Social Science (IJRISS)
ISSN: 2454-6186 | DOI: 10.47772/IJRISS
Special Issue | Volume IX Issue XXII October 2025
While in the context of students behaviour to study based on fields of study, it shows that different disciplines
require distinct approaches to learning. For example, students in fields such as Science and Technology may
prefer traditional methods that provide clear, structured guidance and hands-on learning experiences (Muftah,
2022). On the other hand, students in fields like Business and Administration may be more inclined toward e-
learning platforms that offer flexibility that allows them to access resources at their convenience (Al-Sharqii &
Abbasi, 2020). The variety in field-specific learning preferences indicates the need for personalised learning
strategies to cater to the distinct needs of academic disciplines. Different fields of study play an important role
in shaping the students learning behaviours. Thus, this shows the importance of adapting both traditional and
digital learning methods to suit the varying needs of different student groups.
The Impact of Digital Tools towards Students' English Proficiency
Nowadays, students are very open to student-centred learning methods as they can use different ways of digital
tools than sticking to the traditional method to gain information. Wang (2022) stated that due to the development
of todays era, students are more interested to learn through platforms with innovative knowledge, besides
learning from textbooks, as they can display an improved version of their values and abilities themselves in
becoming competent learners of the English language. Sherafati and Mohammadi (2016) explained that digital
tools are a way of learning that gives learners access to different databases, information and knowledge, which
are accessible at any time and any place by providing useful yet rich content based on what is required by the
learners. This shows that digital tools are platforms that bring benefits to individuals. Kayumov (2024) also
claimed that digital tools as technology-based resources that have the potential to provide benefits to users with
access to authentic materials and resources.
Digital tools usage is also regarded as a form of sustainable learning skills (Liu et al., 2020, as cited in
Nduwimana & Ndoricimpa, 2023). Today’s technologies such as the Internet, Skype, YouTube, blogs, Twitter,
mobile phones and other interactive boards, add stimulus and proper engagement for the learners (Tamandani &
Jahanshahi, 2016). The existence of online instructions definitely makes English learning easier as it stimulates
the process of acquiring knowledge by teaching the learners the correct usage of English skills for proper
meaning because it is well-delivered through the sentences constructed and word choice (Tamandani &
Jahanshahi, 2016). However, digital tools could have a few shortcomings such as limited physical interaction
between language learners and those who have limited knowledge of digital literacy might not benefit much
from the e-learning applications since it is a student-centred approach where they must put extra effort to get the
language knowledge as compared to accessible notes given by instructors in the classrooms (Sherafati &
Mohammadi, 2016).
Previous studies have generally focused on the general effectiveness of digital tools without examining how the
specific context of the students' gender or fields of study might influence their experiences and proficiency
development. Furthermore, while there is significant research on the role of digital tools in language acquisition,
much of the focus has been on vocabulary acquisition or listening skills (Alakrash & Razak, 2021). Therefore,
this study addresses this gap by investigating the broader influence of digital tools on all four core English
language skills which are listening, speaking, reading, and writing, across genders as well as different academic
disciplines.
METHODOLOGY
The study employed a quantitative research design to analyse the influence of technology, specifically digital
tools, on English language proficiency among UiTM Shah Alam students. This research design utilised
questionnaires as the primary research tool to gather in-depth information on the influence it has on students in
maximising their English language skills. By using a quantitative approach, the research ensures objectivity and
allows for precise measurement of how digital tools contribute to language proficiency (Kayumov, 2024).
This research targets the students from three different fields of study at Universiti Teknologi MARA Shah Alam
campus, which are social sciences, science and technology, and business and administration. This study used a
simple random sampling method. By randomly choosing respondents, the results of the study can be generalised
Page 477
www.rsisinternational.org
ILEIID 2025 | International Journal of Research and Innovation in Social Science (IJRISS)
ISSN: 2454-6186 | DOI: 10.47772/IJRISS
Special Issue | Volume IX Issue XXII October 2025
with greater confidence. It was determined to be sufficient for achieving reliable results while ensuring that the
sample represents the broader student population of UiTM. According to Thomas (2022), the simple random
sampling method is straightforward and minimises the risk of sampling bias. Additionally, every individual in
the population has an equal probability of being selected which makes it an ideal sampling technique for this
study.
There were two parts of the survey - the first part consists of multiple-choice questions on a demographic
background, while the second part is a Likert-scale item containing 30 questions that were adapted from two
research papers, Kayumov (2024) and Sherafati and Mohammadi (2016), focusing on e-tools, digital tools, and
the influence of technology on English language learning. The survey was administered using Google Form, and
the link was shared randomly to the participants via email and social media platforms. A total of 150 responses
were collected from the survey. The participants were informed about the purpose of the study and assured of
confidentiality and anonymity. Their participation was voluntary, and informed consent was obtained before data
collection. The data were then tabulated and analysed using SPSS for descriptive and inferential statistics to
address the three research objectives of this study.
RESULTS AND DISCUSSION
The Influence of Digital Empowerment on UiTM Shah Alam StudentsEnglish Proficiency
The first research question of this study, ‘What is the influence of digital empowerment on student English
proficiency? is answered using the charts below
Figure 1: Motivated to learn English when using digital tools
Based on Figure 1, the result shows that 47.33% of the respondents agreed to feel more motivated to learn
English when using digital tools, 34.67% strongly agreed, 12.00% neutral, 5.33% disagreed and 0.67% strongly
disagreed.
Page 478
www.rsisinternational.org
ILEIID 2025 | International Journal of Research and Innovation in Social Science (IJRISS)
ISSN: 2454-6186 | DOI: 10.47772/IJRISS
Special Issue | Volume IX Issue XXII October 2025
Figure 2: Digital tools make learning English more accessible
Figure 2 shows that the majority of the respondents chose ‘Strongly Agree and Agree (88.67%) on finding
digital tools make English learning more accessible to them. Only 6.00% of the respondents chose neutral, while
another 5.34% disagreed (Strongly Disagree and Disagree) on digital tools make English learning more
accessible to them.
Figure 3: Digital tools decrease efficiency in learning English
Page 479
www.rsisinternational.org
ILEIID 2025 | International Journal of Research and Innovation in Social Science (IJRISS)
ISSN: 2454-6186 | DOI: 10.47772/IJRISS
Special Issue | Volume IX Issue XXII October 2025
Figure 3 shows that the percentage of digital tools decrease the students' efficiency in learning English. 60.66%
of the respondents agreed that digital tools decrease their efficiency in learning English, which they chose
‘Agree’ (39.33%) and ‘Strongly Agree’ (21.33%) respectively. Next, 22.00% of the respondents chose ‘Disagree
and 7.33% chose Strongly Disagreewhile another 10.00% chose ‘Neutralon digital tools decrease the students'
efficiency in learning English.
Therefore, this shows that the use of digital tools does increase the students motivation and accessibility. As
stated by Wang (2022), it is agreed that students nowadays need to be more diligent in learning through
innovative approaches to become more competent in the English language. The study reveals that students'
ability to use digital tools effectively increases their motivation to improve their English proficiency. However,
it seems to contradict the findings in Figure 3, as most of the respondents agreed that digital tools decrease the
students' efficiency in learning English.
The Influence of Digital Empowerment on UiTM Shah Alam Students English Proficiency based on
Gender
The second research question, What is the influence of digital empowerment on studentsEnglish proficiency
based on gender?is addressed using the tables below.
Table 1: Relationship between gender and motivation
The result shows that there was no statistically significant relationship between gender and motivation to learn
English when using digital tools, X²(4) = 2.014, p > .05. Hence, gender had no influence on motivation for
English proficiency.
Table 2: Relationship between gender and accessibility
The result in Table 2 indicates that there was no statistically significant relationship between gender and
accessibility to learning English when using digital tools, X²(4) = 2.192, p > .05. Hence, gender did not influence
accessibility for English proficiency.
Page 480
www.rsisinternational.org
ILEIID 2025 | International Journal of Research and Innovation in Social Science (IJRISS)
ISSN: 2454-6186 | DOI: 10.47772/IJRISS
Special Issue | Volume IX Issue XXII October 2025
Table 3: Relationship between gender and efficiency
Table 3 also reveals that there was no statistically significant relationship between gender and efficiency in
learning English when using digital tools, X²(4) = 1.789, p > .05. Hence, gender had no influence on efficiency
for English proficiency.
The analysis shows that there are no significant differences in gender in the influence of digital empowerment
on UiTM Shah Alam studentsEnglish proficiency. The studies conducted by Ahmadi (2018), and Alakrash and
Razak (2021), emphasised that female students prefer education learning using digital tools as they find them
more accessible and effective to improve their language skills. Nevertheless, a previous study by Bakar et al.
(2021) shows the same outcome indicating that male prefers direct learning with a traditional teaching approach
with guided instruction. Similarly, in this study, female students find digital tools to be more helpful in terms of
efficiency and flexibility towards their overall English proficiency compared to male students at UiTM Shah
Alam. Thus, both males and females have a similar perception of digital tools as an accessible and flexible
medium for improving English proficiency.
The Influence of Digital Empowerment on UiTM Shah Alam Students English Proficiency Based on
Fields of Study
The findings of the last research question of this study, ‘What is the influence of digital empowerment on student
English proficiency based on the fields of study?are shown in the tables below.
Table 4: Relationship between field of study and motivation
The results in Table 4 demonstrate that there was no statistically significant relationship between fields of study
and motivation to learn English when using digital tools, X²(8) = 4.911, p > .05. Hence, fields of study had no
influence on motivation for English proficiency.
Page 481
www.rsisinternational.org
ILEIID 2025 | International Journal of Research and Innovation in Social Science (IJRISS)
ISSN: 2454-6186 | DOI: 10.47772/IJRISS
Special Issue | Volume IX Issue XXII October 2025
Table 5: Relationship between field of study and accessibility
Table 5 displays the relationship between field of study and accessibility, and it shows that there was no
statistically significant relationship between fields of study and accessibility to learning English when using
digital tools, X²(8) = 5.882, p > .05. Hence, fields of study had no influence on accessibility for English
proficiency.
Table 6: Relationship between field of study and efficiency
Table 6 shows that there was no statistically significant relationship between fields of study and efficiency in
learning English when using digital tools, X²(8) = 6.321, p > .05. Hence, fields of study had no influence on
efficiency for English proficiency.
Findings from this study indicate that students, regardless of their fields of study, perceive digital tools as a
comprehensive approach to English language learning. Thus, the findings corroborate the statement by Lencina
and Elena (2021) that young people these days are more proficient when they can easily access information
without limitations to help them in learning. These also show that students across all three fields of study
perceived digital tools as useful for enhancing their English language skills. Business and Administration
students appeared slightly more positive than those from Social Sciences and Science and Technology, although
the differences were not statistically significant.
Teachers and educators could apply digital learning models to improve engagement among students in field-
specific learning environments by integrating technology-based activities, interactive tools, and collaborative
platforms that align with the needs and characteristics of each discipline. Such an approach not only enhances
student participation but also promotes active learning, critical thinking, and digital competence relevant to their
field of study. Overall, students agreed that digital tools facilitated practice in listening, speaking, reading, and
writing, reflecting the potential of digital empowerment to support English proficiency in UiTM Shah Alam
context.
Page 482
www.rsisinternational.org
ILEIID 2025 | International Journal of Research and Innovation in Social Science (IJRISS)
ISSN: 2454-6186 | DOI: 10.47772/IJRISS
Special Issue | Volume IX Issue XXII October 2025
CONCLUSION
The study concludes that digital empowerment plays a significant role in enhancing English language
proficiency, particularly by fostering interactive learning through diverse resources in the modern educational
context. It shows that students' ability to use digital tools wisely increases their motivation to improve their
English proficiency. Through the findings collected, the results indicate that there is no statistically significant
association between the two variables of gender and fields of study. Thus, gender does not influence fields of
study and vice versa. However, female students demonstrate a stronger inclination towards utilising digital tools
compared to male students when examining digital tool usage. Meanwhile, students fields of study do play a
role in influencing their English proficiency. Among the three focus fields of study, students from Business and
Administration show a significantly higher amount of strong agreement that digital tools provide a positive
influence on their English proficiency and literacy. In contrast, students from the Social Sciences and Science
and Technology express some uncertainty regarding the usefulness of digital tools. Although they acknowledge
that digital tools contribute to improving their English language skills, the observed influence is not as significant
as that reported by Business and Administration students.
This study provides insights into how digital empowerment influences English proficiency among UiTM Shah
Alam students. For students, the findings highlight the importance of integrating digital tools as interactive
learning methods to strengthen language proficiency. For the university, the results suggest the need to expand
digital learning infrastructure to support students from various fields in enhancing their language learning. At
the policy level, the study emphasises the inclusion of digital tools in educational policies, particularly within
language learning programmes. Overall, this study contributes to students, institutions, and policymakers by
promoting the development of more proficient English language learners through the effective use of digital
tools. Future research is encouraged to employ larger samples and incorporate qualitative perspectives, such as
students personal opinions on digital tools, to enrich the findings of similar studies. Future research is also
recommended to explore why business students perceive digital tools as more beneficial than other groups in the
field of study. In conclusion, the study highlights digital empowerment as a key factor in enhancing English
proficiency and recommends its strategic integration into future language education practices and policies.
ACKNOWLEDGEMENTS
The authors extend appreciation to all individuals who contributed to the completion of this research through
their guidance, support, and encouragement.
REFERENCES
1. Ahmadi, M. R. (2018). The use of technology in English language learning: A literature review. International
Journal of Research in English Education, 3(2), 116–125. https://doi.org/10.xxxx/yyyy
2. Alakrash, H. M., & Razak, N. A. (2021). Technology-based language learning: Investigation of digital
technology and digital literacy. Sustainability, 13(21), 12304. https://doi.org/10.3390/su132112304
3. Al-Sharqii, L., & Abbasi, I. S. (2020). The influence of technology on English language and literature. English
Language Teaching, 13(7), 1–6. https://doi.org/10.5539/elt.v13n7p1
4. Bakar, A. L. A., Esa, S. M., Ationg, R., & Jawing, E. (2021). The English language in the Malaysian education
system. International Journal of Education, Psychology and Counseling, 6(43), 122–130.
5. Kayumov, D. (2024). The influence of digital tools and resources on student engagement and motivation in
learning English. Advanced Methods of Ensuring Quality of Education: Problems and Solutions, 531–535.
https://doi.org/10.2024/63ewjh50
6. Kumari, R., Tiwari, R., Akhtar, R., & Gupta, S. K. (2023). Traditional teaching method vs modern teaching
method. International Journal of Educational Research, 6(11), 80–85.
https://doi.org/10.5281/zenodo.10429275
7. Lcom, T. (2023, October 5). What is digital literacy: Definition and uses in daily life. Learning.
https://www.learning.com/blog/what-is-digital-literacy-definition-and-uses-in-daily-life
8. Lencina, C., & Elena, M. (2021). The use of digital tools to improve English learning in primary education.
Page 483
www.rsisinternational.org
ILEIID 2025 | International Journal of Research and Innovation in Social Science (IJRISS)
ISSN: 2454-6186 | DOI: 10.47772/IJRISS
Special Issue | Volume IX Issue XXII October 2025
9. Martinez, J. A. G., Nepal, F. C. R., Tabeayo, I. R., Calvo, S. L., & Abeledo, E. J. F. (2020). Digital tools and
personal learning environments: An analysis in higher education. Sustainability, 12(19), 8180.
https://doi.org/10.3390/su12198180
10. Mucundanyi, G., & Woodley, X. (2021). Exploring free digital tools in education. International Journal of
Education and Development Using Information and Communication Technology (IJEDICT), 17(2), 96–103.
11. Muftah, M. (2022). Impact of social media on learning English language during the COVID-19 pandemic.
Public Relations Review, 48(1). https://doi.org/10.1108/PRR-10-2021-0060
12. Nduwimana, A., & Ndoricimpa, C. (2023). The use of ICT tools in learning English autonomously. JOLLT
Journal of Languages and Language Teaching, 11(4), 696–708. https://doi.org/10.33394/jollt.v11i4.8608
13. Sherafati, M., & Mohammadi, R. (2016). E-tools and their impact on English language learning. Canadian
International Journal of Social Science and Education, 5.
14. Tamandani, K. K., & Jahanshahi, M. (2016). Using e-learning techniques and tools for enhancing main English
language skills. International Journal for Teachers of English, 6(4), 44–51.
15. Thomas, L. (2023, December 18). An introduction to simple random sampling. Scribbr.
https://www.scribbr.com/methodology/simple-random-sampling/
16. Wang, Y. (2022). A comparative study on the effectiveness of traditional and modern teaching methods. In
Proceedings of the 4th International Conference on Education and Educational Development (ICEED 2022),
270–277. https://doi.org/10.2991/978-2-494069-89-3_32