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Mental Health Challenges and Resilience among Frontline Workers:
A Mini Review
Kiniremmy Zikol @ Lupi
*
, Mohd. Dahlan Hj. A. Malek, Muhammad Idris Bullare Bahari
Faculty of Psychology and Social Work, Universiti Malaysia Sabah, Malaysia
*Corresponding Author
DOI: https://dx.doi.org/10.47772/IJRISS.2025.927000005
Received: 10 November 2025; Accepted: 16 November 2025; Published: 26 November 2025
ABSTRACT
This mini review examines the mental health challenges and resilience mechanisms among frontline workers.
This includes healthcare professionals, emergency responders, and essential service providers, who face
heightened psychological risks due to prolonged exposure to high-stress and crisis environments. The objective
is to synthesize recent evidence on coping strategies, resilience factors, and mental health issues, while
identifying key gaps and potential directions for intervention and research. Accordingly, a comprehensive
literature search was conducted in the Scopus database on 27 October 2025 using the following keywords:
(“mental healthAND resilience AND “frontline workersOR “first respondersAND stress OR burnout). At
the same time, peer-reviewed articles, including original research, systematic reviews, and meta-analyses, were
included. Studies were screened based on inclusion and exclusion criteria, focusing on mental health outcomes,
coping strategies, and resilience frameworks among frontline workers. Correspondingly, findings revealed
consistently high prevalence rates of anxiety, depression, burnout, and Post-Traumatic Stress Disorder (PTSD)
among frontline workers. Notably, effective coping mechanisms, such as mindfulness, emotional regulation, and
social support, along with resilience factors such as self-efficacy and adaptability, were demonstrated to mitigate
psychological distress. However, significant gaps persist in standardizing resilience assessment, evaluating
longterm intervention outcomes, and integrating systemic reforms with individual-level strategies. While
resilience and coping interventions show promise, future research must adopt interdisciplinary, longitudinal, and
technology-enhanced approaches to develop sustainable models of psychological support. Additionally,
embedding resilience training and organizational mental health policies can foster well-being and strengthen
workforce readiness for future crises.
Keywords: Coping Strategies, Resilience Factors, and Mental Health Issues
INTRODUCTION
Frontline workers, including healthcare professionals, emergency responders, and essential service providers,
play a vital role in maintaining public safety and well-being, particularly during crises such as pandemics, natural
disasters, or armed conflicts (Giummarresi et al., 2024; Ravan et al., 2024). In particular, frontline workers have
faced significant mental health challenges during and after the COVID-19 pandemic, including elevated rates of
anxiety, depression, stress, burnout, and Post-Traumatic Stress Disorder (PTSD) (Schuman et al., 2025;
SilvaJunior & Fischer, 2024). Furthermore, their continuous exposure to high-stress environments, extended
working hours, and emotionally demanding situations has drawn increasing scientific and public attention to the
urgent issue of mental health among frontline workers (Carleton et al., 2025; Fofie et al., 2023). In recent years,
(Khurana et al., 2025) noted that the COVID-19 pandemic has especially underscored the vulnerability of these
individuals to anxiety, depression, burnout, and PTSD, making this topic both timely and globally relevant (Leto,
2025).
Despite growing awareness, research on the psychological challenges and resilience mechanisms among
frontliners remains fragmented (Maeno et al., 2024). While numerous studies document the prevalence of mental
distress, fewer explore the protective factors, such as coping strategies, organizational support, and resilience
training that can mitigate these effects (Brais et al., 2023; Seiler et al., 2024). Despite these difficulties, several
INTERNATIONAL JOURNAL OF RESEARCH AND INNOVATION IN SOCIAL SCIENCE (IJRISS)
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studies emphasize the role of resilience as a protective factor for mental health (Ghahramanipirsalami et al.,
2025; Qin et al., 2023). Building on this, interventions such as the Community Resilience Model (CRM) have
presented positive effects, including increased psychological well-being and reduced traumatic stress and
somatic symptoms among frontline workers after brief training sessions (Orhan, 2022; Scherer et al., 2025).
However, controversies persist regarding the relative contribution of individual versus systemic factors. For
instance, some researchers emphasize personal resilience and adaptive coping, whereas others highlight
institutional failures, resource shortages, and leadership issues as key determinants of mental health outcomes
(Bamani, 2022; De Lima Osório et al., 2023; Palmer et al., 2022). Collectively, these divergent perspectives
underscore a crucial knowledge gap in understanding how both personal and organizational factors interact to
shape mental well-being on the frontline (White et al., 2023).
This mini review aims to synthesize recent evidence on the mental health challenges faced by frontline workers
and the resilience factors that promote psychological adaptation and recovery. Specifically, it reviews (1) the
prevalence and nature of common mental health issues among frontliners; (2) the risk and protective factors
influencing these outcomes; (3) evidence-based interventions and support systems; and (4) ongoing debates and
future research directions. By integrating findings across multiple disciplines, including psychology,
occupational health, and public health, this review seeks to provide a comprehensive yet concise overview that
can inform both research and policy.
Ultimately, this review concludes that while frontline workers remain at high risk of psychological distress,
resilience can be cultivated through multi-level interventions that address individual coping skills, organizational
culture, and systemic preparedness (Faria et al., 2025; Hilbrink & Australia, 2022; Steinberg et al., 2025). Such
insights are essential for building a sustainable, mentally healthy workforce capable of responding effectively to
future crises.
METHODS
A comprehensive literature search was conducted using Scopus with Keywords such as :
(“mental healthAND resilience AND “frontline workersOR “first respondersAND stress OR burnout) Date
of Search 27 October 2025 Various article types, including original research, systematic reviews, meta-analyses,
and case studies, were considered for this mini review. Below, we present the inclusion and exclusion criteria for
studies in this review.
Inclusion Criteria
1. Studies discussing various types of mental health challenges among frontline workers consistently
reported high levels of psychological distress. This includes anxiety, depression, burnout, and PTSD,
largely driven by prolonged exposure to high-risk environments, emotional demands, and a lack of
organizational support. Together, these studies highlighted the critical role of resilience as a protective
factor against mental exhaustion and performance decline.
2. Studies focusing on the application of resilience frameworks and coping interventions in the context of
frontline work emphasized the effectiveness of strategies such as mindfulness, peer support, and
resilience training programs in promoting psychological well-being. As such, emerging initiatives in
digital mental health tools and e-learning resilience modules have demonstrated promise in delivering
accessible, scalable support for frontline workers.
3. Studies analyzing the strengths, limitations, and potential applications of resilience-based approaches in
occupational mental health identified key strengths in improving coping skills and reducing burnout rates.
This includes noting limitations in long-term efficacy, cultural adaptability, and integration into
institutional systems. Notably, differences in methodological designs and outcome measures across
studies resulted in inconsistent findings regarding intervention effectiveness.
4. Studies published in English collectively underscored the significance of combining individual-focused
interventions with systemic organizational reforms.
INTERNATIONAL JOURNAL OF RESEARCH AND INNOVATION IN SOCIAL SCIENCE (IJRISS)
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Exclusion Criteria
1. Studies published in languages other than English were excluded to maintain consistency in interpretation
and ensure accessibility of the reviewed materials.
2. Studies that discussed mental health or occupational well-being without explicit reference to frontline
workers or the concept of resilience were excluded to maintain focus on the targeted population and
central theme of the review.
3. Gray literature, including conference abstracts, unpublished reports, dissertations, and preprints, was
excluded to ensure that only peer-reviewed and validated research was included, thereby enhancing the
credibility, reliability, and academic quality of the review findings.
DISCUSSION AND RESULTS
Figure 1 : Concept Map generated with Scopus AI for Mental Health Challenges and Resilience Among Frontline
Workers
Current Status of Mental Health Challenges and Resilience Among Frontline Workers Based on Theme :
Coping Strategies
Frontline workers experience persistent exposure to stress, trauma, and emotional exhaustion, making coping
strategies vital for sustaining psychological resilience and well-being. Research indicates that adaptive coping
mechanisms such as mindfulness, emotional regulation, and social connectedness significantly reduce
posttraumatic symptoms and enhance mental health outcomes among healthcare and emergency personnel
(Carleton et al., 2025; Faria et al., 2025). Conversely, maladaptive coping, including avoidance and denial, is
associated with heightened anxiety, depression, and diminished professional efficacy (Ghahramanipirsalami et
al., 2025). Psychology and Educational initiatives increasingly integrate resilience training and coping education
into professional development programs, fostering reflective practice and peer support as protective factors
(Koksal et al., 2025; Leto, 2025). Nevertheless, debates persist regarding the cultural applicability and
transferability of coping frameworks across diverse occupational and national contexts (Scherer et al., 2025).
Emerging technological interventions such as tele-mental health programs, mobile resilience applications, and
digital mindfulness tools offer scalable access to psychological support but raise concerns about equity, privacy,
and long-term impact (Faria et al., 2025). Future research should adopt longitudinal, interdisciplinary approaches
that integrate psychological theory, educational innovation, and digital tools to promote sustainable resilience
among frontline professionals (Carleton et al., 2025).
Current Status of Mental Health Challenges and Resilience Among Frontline Workers Based on Theme :
Resilience Factors
Frontline workers face continuous psychological strain from trauma exposure, moral distress, and occupational
fatigue, making resilience factors essential for sustaining mental health and professional efficacy. Recent studies
INTERNATIONAL JOURNAL OF RESEARCH AND INNOVATION IN SOCIAL SCIENCE (IJRISS)
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reveal that psychological resilience is influenced by both personal and systemic elements such as social support,
self-efficacy, and organizational culture (Maeno et al., 2024; Schuman et al., 2025). Hence, emotional resilience
training and peer support programs significantly reduce post-traumatic stress and enhance coping capacities
among healthcare and emergency responders (Carleton et al., 2025; Cipriano et al., 2022). Spirituality and
community cohesion have also emerged as protective determinants of mental stability, particularly in disaster
and crisis settings (Friza et al., 2024; Weinberg & Kimchy Elimellech, 2022). However, barriers including
stigma, inadequate institutional support, and inconsistent implementation of resilience frameworks persist across
healthcare systems (O’Donnell et al., 2023). Technological innovations such as virtual mindfulness training and
web-based resilience programs offer scalable and accessible interventions, though their long-term effectiveness
requires further evaluation (Merrigan et al., 2023; Tan et al., 2023). Future research should emphasize integrating
resilience pedagogy into educational and organizational policies, combining digital innovation with psychosocial
support to cultivate enduring resilience and reduce burnout among frontline professionals.
Current Status of Mental Health Challenges and Resilience Among Frontline Workers Based on Theme :
Mental Health Issues
Frontline workers experience persistent mental health issues, including PTSD, depression, anxiety, and burnout,
driven by cumulative trauma, role overload, and exposure to moral stressors, with distinctive burdens observed
after disasters and pandemics (Giummarresi et al., 2024; Leto, 2025; Ravan et al., 2024). Psychology and
education responses increasingly embed mental health literacy, peer support, and resilience education in
preservice and in-service curricula, reflecting evidence that transdiagnostic skills training and structured
monitoring can reduce symptom screens and sustain gains over time (Carleton et al., 2025; Cipriano et al., 2022).
Benefits include improved coping, self-efficacy, and help-seeking. Nonetheless, challenges persist around
stigma, uneven organizational backing, and contextual variability across occupations (Looi et al., 2022; Mitchell
et al., 2023). Key technologies brief VR relaxation, tele-counseling, and app-mediated mindfulness offer scalable
stress reduction but face concerns about adherence, equity, and data privacy (Faria et al., 2025; Steinberg et al.,
2025). Practically, multi-tier prevention models, coworker social support, as well as tailored protocols (e.g.,
crisistrained policing and organizational reforms during public health emergencies) demonstrate promising
results in buffering distress and improving performance (Brais et al., 2023; Palmer et al., 2022; Scherer et al.,
2025; White et al., 2023). Debates center on individual-level coping versus systemic change, while gaps include
longitudinal, context-specific evaluations and implementation science on culture and leadership (De Lima Osório
et al., 2023; Maeno et al., 2024). Future directions should integrate curriculum-based resilience, digital tools,
and organization-wide policies to normalize care, reduce risk exposures, and sustain psychological well-being
across diverse frontline settings (Hilbrink & Australia, 2022; Schuman et al., 2025).
Figure 2 : Document by year from 2008 to 2025, adopted from Scopus Database
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Interest in frontline workers mental health remained minimal until 2020, then surged dramatically with the
pandemic’s onset. The 2021 peak reflects urgent research and policy focus. Though declining afterward,
sustained output indicates continuing concern. This pattern underscores evolving priorities, emphasizing
longterm resilience strategies and mental health interventions for essential workers.
CONCLUSION
In conclusion, this mini review underscores that frontline workers face persistent mental health challenges,
including anxiety, depression, burnout, and PTSD, that significantly affect both psychological well-being and
professional performance. Coping strategies such as mindfulness, social support, and emotional regulation, along
with resilience factors including self-efficacy and adaptive flexibility, play crucial roles in mitigating these
effects and fostering recovery. Despite this, the review highlights several limitations and ongoing controversies:
the lack of standardized frameworks for measuring resilience, and insufficient longitudinal data on the lasting
impact of coping interventions. There are also debates over whether mental health support should prioritize
individual capacity-building or systemic organizational reform. Moreover, disparities in access to technological
mental health tools and cultural variability in coping approaches remain unresolved. In response, future research
should prioritize multi-level, cross-disciplinary studies that integrate psychological, educational, and
technological perspectives to develop sustainable interventions tailored to diverse frontline populations.
Practically, embedding resilience and coping skills education into institutional policies and professional training
programs can enhance workforce preparedness for future crises. Ultimately, addressing both individual and
structural determinants of mental health is essential to ensure the long-term well-being, efficiency, and resilience
of frontline workers in an increasingly demanding global environment.
ACKNOWLEDGEMENT
The author would like to express profound appreciation to the International Journal of Research and Innovation
in Social Science (IJRISS) for its professional support and assistance in the publication of this article. Sincere
gratitude is also extended to the Faculty of Psychology and Social Work, Universiti Malaysia Sabah (UMS), for
its continuous support and for providing the research facilities essential to the successful completion of this study.
Special thanks are due to the research supervisor, fellow researchers, and all individuals who have contributed
their ideas, time, and encouragement, whether directly or indirectly. Their invaluable contributions have been
instrumental in ensuring the success of this research.
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