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The method of engaging non-Muslim visitors varies. In both Malaysia and Turkey, visitors are informally
approached in specially designated areas within the mosque, making the interaction more spontaneous. In
contrast, Bahrain adopts a more structured process where non-Muslim guests must check in at the DIS reception
counter, where they are warmly welcomed with tea and dates. This approach reinforces hospitality as a core
Islamic value and enhances the quality of interaction. Turkey stands out by leveraging online platforms and travel
apps to actively promote its program and schedule appointments in advance, enhancing accessibility and
visibility.
While all three modules aim to introduce Islam and the mosque environment, their methods of delivery differ.
The Iron Mosque’s program progresses from icebreaking to architecture, comparative theology, and ends with an
introduction to the Prophet Muhammad (PBUH) and Islamic belief fundamentals. Bahrain’s module focuses on
practical aspects of Islamic worship, including congregational prayer and rituals like ablution, with an immersive
experience of prayer movements. Turkey’s approach is shorter and concise, offering a 15-minute core module
followed by optional deeper discussions at their adjacent NGO office. These variations reflect local cultural
expectations, logistical limitations, and volunteer capabilities.
The time allocated for interaction also differs notably. Bahrain’s structured module typically lasts between 30 to
60 minutes, suggesting a planned, consistent educational approach. Turkey’s module is brief, just 15 minutes, but
allows additional time for visitors who show interest. Malaysia’s interaction duration is highly variable, likely
due to its unstructured visitor arrival. This variability provides flexibility but may result in inconsistency in
message delivery and depth of learning, depending on the guide and crowd.
Visual aids such as posters serve as silent educators and reinforcers of spoken messages. Malaysia and Bahrain
make use of well-designed posters focusing on Prophet Muhammad’s genealogy and the ritual of solah,
respectively. These displays add a visual dimension to the tour content and help bridge language gaps. Conversely,
Turkey’s Süleymaniye Mosque does not display any posters, possibly to preserve the aesthetic and historical
integrity of the site. While understandable, this lack may limit spontaneous learning for visitors without guides.
Volunteer demographics reflect differing models of engagement. In Malaysia, local professional pensioners offer
their time, bringing maturity and lived experience. Bahrain benefits from a well-balanced pool of local and
international students, enabling it to cater to diverse linguistic and cultural needs. In Turkey, most volunteers are
international students, often multilingual and flexible, but potentially lacking long-term commitment or formal
training. Structurally, both Malaysia and Bahrain have fully functioning NGO offices within their mosques,
facilitating coordination and continuity. Turkey lacks this infrastructure, which may limit strategic program
development. Malaysia’s program is highly institutionalized. Volunteers are compensated through government
allowances and receive training and materials from the NGO. Bahrain’s volunteers are fully supported by the
Discover Islam Society, without direct financial aid from the government even though the NGO itself may receive
some financial aid from related government agency. Turkey follows a fully self-sustained model, where all costs
are borne by the NGO, despite receiving official acknowledgment. These funding structures impact not only
volunteer motivation but also program consistency, capacity building, and expansion potential.
Visitor composition shapes program design. Malaysia’s Iron Mosque caters equally to group and individual
visitors, requiring adaptable modules. Bahrain is predominantly group-based, making it easier to conduct
structured tours. Turkey sees mostly individual tourists, necessitating flexible, short, and accessible presentations.
While Bahrain’s and Malaysia’s models benefit from group momentum, Turkey’s one-on-one or small group
interactions can offer more personalized engagement if adequately supported by trained guides.
All three mosques incorporate theological and cultural themes in their modules, but their emphasis varies.
Malaysia highlights theological similarities and common ancestry (e.g., all are children of Adam), fostering
interfaith resonance. Bahrain’s module is more practice-oriented, emphasizing rituals and Islamic practices to
demystify solah and tawheed. Turkey’s module emphasizes architecture and social equality before explaining
core beliefs like the pillars of Islam and Iman. Each pedagogical choice reflects strategic decisions about what
aspect of Islam to highlight in a limited time frame.