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PNP Patrol Operations: Experiences, Aspirations, and Policy Insights
Gerald Rich H. Sotto
Jose Rizal Memorial State University
DOI: https://dx.doi.org/10.51244/IJRSI.2025.1210000183
Received: 02 October 2025; Accepted: 08 October 2025; Published: 14 November 2025
ABSTRACT
This study explored the lived experiences, aspirations, and policy insights of Philippine National Police (PNP)
personnel engaged in patrol operations across Zamboanga del Norte, focusing on Dipolog City, Dapitan City,
and the 1st Provincial Mobile Force Company. Using a transcendental phenomenological design, ten patrol
officers with at least five years of service participated in focus group discussions and in-depth interviews. Data
were analyzed through Braun and Clarke’s thematic framework. Findings revealed that policing is perceived not
merely as employment but as a vocation rooted in public service and moral duty. Officers balance the demands
of law enforcement with empathy, procedural fairness, and community engagement, despite operational
constraints and occupational hazards. The study integrates procedural justice theory, occupational stress theory,
and organizational culture framework to deepen understanding of how empathy, institutional support, and
resilience interact within police practice. The findings extend criminological scholarship by linking frontline
experiences to broader theoretical and policy implications, highlighting the need for mental health interventions,
organizational reform, and comparative evaluation across regions to ensure responsive, humane, and accountable
policing in the Philippines.
Keywords: Philippine National Police (PNP), patrol and operations, lived experiences, community policing,
occupational stress, and policy recommendations.
INTRODUCTION
Police patrol operations serve as the frontline of law enforcement, embodying the ideals of service, empathy, and
procedural justice. In modern democratic policing, officers are expected to uphold order while maintaining
legitimacy through fair and respectful interactions (Evans & Trinkner, 2024; Nix & Pickett, 2021). However,
policing in the Philippine context remains complex due to limited logistical resources, heightened risks, and
socio-political challenges that strain officers’ emotional and psychological resilience (Tuazon & Reyes, 2021;
Andersen et al., 2020).
The theoretical foundation of this study is anchored in procedural justice theory, which emphasizes fairness and
voice in law enforcement; occupational stress theory, explaining the psychological strain caused by high-demand
and low-control environments; and organizational culture theory, which illuminates how institutional norms
shape officer behavior and coping mechanisms. Together, these frameworks contextualize patrol work as both a
personal vocation and a collective institutional function (Wright & Alvarez, 2021; Rinehart, 2023).
Previous studies have highlighted how empathy and legitimacy are crucial for community trust but have not
sufficiently examined how frontline officers interpret these principles amid structural limitations (Guo et al.,
2025; Jones, 2022). This research therefore, contributes to the discourse by critically situating PNP patrol
officers’ experiences within a broader analytical lens that merges phenomenology with theoretical interpretation.
In doing so, it provides practical and policy-relevant insights to enhance officer welfare, community engagement,
and organizational accountability.
Objectives
1. To explore the experiences of PNP personnel in terms of their role, patrol, and operations.
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2. To determine the aspirations of PNP personnel in terms of self, family, and resources.
3. To propose policy recommendations based on the experiences and aspirations of PNP personnel
METHODOLOGY
This study adopted a qualitative transcendental phenomenological design, grounded in Husserl’s philosophy, to
capture the lived experiences of Philippine National Police (PNP) personnel assigned in patrol and operations.
The phenomenological approach was chosen because it allows the exploration of the essence of participants’
experiences, focusing on how they make meaning of their duties, challenges, and aspirations in the context of
law enforcement. A total of ten (10) PNP personnel participated in the study, drawn from Dipolog City Police
Station, Dapitan City Police Station, and the 1st Zamboanga del Norte Provincial Mobile Force Company
(ZNPMFC). Purposive sampling was employed to ensure that only officers with at least five (5) years of service
and direct involvement in three (3) or more patrol or operational duties were selected, thereby guaranteeing that
participants had sufficient experiential depth and credibility. This sampling approach ensured that rich, relevant,
and meaningful data were obtained from officers who could best articulate their personal and professional
experiences.
Data collection involved in-depth interviews (IDIs) and focus group discussions (FGDs) using validated
semistructured interview guides designed to elicit narratives about their experiences, challenges, aspirations, and
policy recommendations. Interviews were conducted in settings convenient and comfortable for the participants
to minimize external pressure and promote open sharing. All interviews were audio-recorded with permission
and later transcribed verbatim to preserve accuracy. Data were analyzed using Braun and Clarke’s six-phase
thematic analysis, which included familiarization with data, generating initial codes, searching for themes,
reviewing themes, defining and naming themes, and producing the final report. This iterative process allowed
the researcher to code significant statements, cluster them into patterns, and construct themes that captured the
essence of participants’ lived experiences. To ensure trustworthiness, the study employed triangulation of data
sources (interviews and FGDs), member checking to validate interpretations, and reflexive journaling by the
researcher to minimize bias.
Ethical considerations were rigorously observed throughout the study. Before data collection, approval from the
institutional ethics committee was secured. Participants were provided with informed consent forms detailing
the study’s purpose, voluntary nature of participation, right to withdraw at any time, and measures to protect
anonymity. Confidentiality was maintained by assigning pseudonyms and removing identifying details from
transcripts and reports. Audio files and transcripts were stored securely and accessible only to the research team.
The study also ensured non-maleficence by respectfully conducting interviews, providing debriefing after
sessions, and being sensitive to participants’ psychological well-being, given the potentially stressful nature of
recalling operational experiences.
RESULTS AND DISCUSSION
This section presents the findings of the study based on the data collected from police officers assigned in patrol
and operations within Dipolog City, Dapitan City, and the 1st Provincial Mobile Force Company (ZNPMFC).
The results are organized around the major themes that emerged from focus group discussions and in-depth
interviews, supported by survey data where applicable. The discussion integrates the participants’ lived
experiences, aspirations, and challenges to provide a holistic understanding of their realities in the field. Each
theme is illustrated with representative statements from participants to highlight authentic perspectives, followed
by an analysis that situates these insights within the broader context of law enforcement practices.
Experiences
1. Maintaining Internal Security as a Vocation
Participants emphasized that policing is more than just a job, it is a calling to serve and protect. One officer
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expressed, “Despite the long hours and dangers, I see this work as my purpose, to safeguard the peace in our
community.” Their narratives showed pride in their profession despite the constant risks and pressures they
encounter daily. Police officers in patrol and operations often view their role as a vocation, emphasizing duty
and service beyond mere employment. Many describe their work as a calling to safeguard communities, even
under difficult conditions. This sense of vocation aligns with the principle of public service embedded in police
identity, where officers prioritize peace and order despite personal risks (De Camargo & Miyar, 2020; Aning et
al., 2022; Rinehart, 2023). Research shows that internal motivation strengthens resilience and encourages
officers to continue performing their duties even in high-stress environments (Wright & Alvarez, 2021). Such
vocational commitment has been particularly crucial in regions like Zamboanga del Norte, where security
concerns remain persistent.
Despite the noble sense of vocation, the nature of police work also subjects officers to chronic stress, including
exposure to violence, community conflicts, and operational dangers. Studies highlight that officers with strong
intrinsic motivation tend to endure occupational stress more effectively, but they remain vulnerable to burnout
without organizational support (Van Gelderen & De Vries, 2020; Jackson et al., 2021; Desalit et al., 2025). Thus,
while vocation provides a foundation for perseverance, structural and institutional interventions are essential to
sustain this calling over time.
2. Enforcing the Law with Empathy
Police officers shared that while enforcing laws, they strive to balance authority with compassion. One
participant stated, “When we apprehend violators, we make sure to listen first and understand their situation
before we take action.” This reflects their effort to humanize policing and foster respect among community
members. Another theme centers on the balance between enforcing the law and demonstrating empathy. Officers
emphasized that effective policing requires not only rule enforcement but also compassion, especially when
dealing with vulnerable groups. This finding resonates with the concept of procedural justice, which argues that
respectful and empathetic treatment fosters voluntary compliance from citizens (Mazerolle & Nix, 2020; Sun et
al., 2022; Evans & Trinkner, 2024). In patrol operations, empathetic approaches often build community trust and
reduce confrontational encounters.
However, maintaining empathy can be emotionally draining for officers who are repeatedly exposed to stressful
or traumatic situations. Studies show that while empathy enhances legitimacy, it can also lead to emotional
exhaustion when not supported by mental health programs (Andersen et al., 2020; White et al., 2021; Chong et
al., 2025). Thus, while law enforcement with empathy contributes to safer policing, it also highlights the need
for emotional resilience training and institutional support for officers engaging directly with the public.
3. Building Trust During Patrols
Establishing rapport with residents emerged as a key part of their experience. As one officer noted, “Our regular
patrols are not only about visibility but also about listening to the concerns of the people in the barangay.” Such
interactions-built familiarity, trust, and cooperation between officers and citizens. Trust-building emerged as a
vital part of police experiences in patrol operations. Officers frequently mentioned that establishing rapport with
communities enhances cooperation and intelligence-gathering. Research shows that visible and consistent patrol
presence fosters reassurance among citizens and strengthens collective efficacy in addressing crime (Braga et
al., 2021; Mourtgos et al., 2022; Sargeant et al., 2023). Positive community relationships also reduce the
likelihood of escalation during critical incidents.
Nevertheless, officers noted that building trust is often challenged by historical grievances, negative perceptions
of law enforcement, and limited opportunities for proactive community engagement. Recent studies emphasize
that community trust depends on consistent accountability and transparency in police actions (Nix & Pickett,
2021; Jones, 2022; Mercado, 2024). Thus, while patrol duties provide an avenue for strengthening community
ties, the long-term success of trust-building depends on institutional reforms that ensure integrity and fairness.
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Aspirations
1. Personal and Professional Growth
Police officers expressed aspirations for continuous learning and career advancement. One participant said, “I
want to pursue further studies and specialized training so I can be more effective in my duties.” This reflects
their desire to grow both professionally and personally. PNP personnel aspire to further their education, undergo
specialized training, and develop leadership capacities to enhance their careers. These aspirations mirror global
trends where police officers increasingly seek continuous learning opportunities to adapt to evolving threats and
policing challenges (Cox & Kirby, 2020; Kim & Choi, 2022; Amini et al., 2024). Self-development also equips
officers with resilience and adaptability in complex environments, ultimately improving police-community
relations.
At the same time, limited opportunities for advancement and insufficient access to training resources often hinder
professional growth. Studies suggest that organizations that invest in professional development see higher levels
of job satisfaction, retention, and institutional effectiveness (Rinehart, 2023; Tuya et al., 2025; García et al.,
2024). For officers in Zamboanga del Norte, supporting aspirations for personal growth requires
institutionalizing continuous professional training and mentorship programs that align with evolving security
needs.
2. Family Welfare
Many participants shared that their ultimate goal was to secure the well-being of their families. As one officer
put it, “All my sacrifices are for my children’s education and a better life for them.” Their aspirations are deeply
rooted in family stability and security. Family welfare emerged as a dominant aspiration, with officers
highlighting the desire to provide stability, education, and safety for their families. Policing is widely recognized
as a high-stress occupation that often impacts family dynamics, making the well-being of spouses and children
central to officers’ aspirations (Wojciechowski, 2021; Andersen et al., 2020; Jones, 2022). Ensuring family
welfare is also tied to officers’ motivation, as studies reveal that strong family support correlates with resilience
and job performance (Van Gelderen & De Vries, 2020; Ner et al., 2022; Yusay & Caelian, 2022).
However, occupational stress, irregular schedules, and operational hazards often strain family relationships.
Research underscores the importance of family-centered welfare programs, counseling services, and financial
stability packages in mitigating negative effects on police families (Boston, 2024; Evangelio et al., 2024; Chong
et al., 2025). Addressing family welfare is thus essential not only for personal satisfaction but also for sustaining
long-term police effectiveness.
Challenges
1. Occupational Hazards and Risks
Officers frequently face risks in the field, including exposure to violence and criminal threats. One participant
shared, “Every operation is unpredictable; you never know if you’ll come home safely.” This constant exposure
to danger weighs heavily on their work. Police officers reported constant exposure to operational hazards,
including violence, ambushes, and accidents during patrols. These risks are consistent with findings across
jurisdictions where frontline officers remain vulnerable to sudden life-threatening events (Kawasaki, 2020; Ner
et al., 2022; Lagrada, 2025). The unpredictability of these hazards heightens stress levels and can lead to longterm
psychological and physical impacts.
Although officers display resilience in confronting risks, limited protective equipment and training exacerbate
vulnerability. Studies highlight that inadequate logistical support directly correlates with higher casualty and
injury rates among officers (Amini et al., 2024; Tuya et al., 2025; Lauer et al., 2024). Thus, while occupational
hazards are inherent to policing, institutional investment in safety protocols and protective gear is necessary to
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minimize risks.
2. Psychological Trauma
Participants revealed the emotional toll of their duties, particularly in responding to crimes or violent incidents.
As one officer stated, “There are nights I can’t sleep because I keep recalling what I saw during operations.”
Mental strain was a recurring concern that affected both work and family life. Many participants described
experiencing psychological strain from exposure to violence, trauma, and stress. Scholars argue that police
officers are at higher risk of developing post-traumatic stress disorder (PTSD), depression, and burnout compared
to other professions (Andersen et al., 2020; Wright & Alvarez, 2021; García et al., 2024). Without adequate
mental health support, officers may suffer declining performance, strained relationships, and reduced job
satisfaction.
Recent studies emphasize the importance of integrating structured mental health interventions, resilience
programs, and peer support systems into police organizations (Mercado, 2024; Evangelio et al., 2024; Tuya et
al., 2025). Addressing trauma not only improves officer well-being but also enhances public safety by ensuring
that emotionally fit officers are deployed in the field. Mental health should thus be institutionalized as a central
component of police welfare programs.
3. Limited Logistical Support
The lack of equipment and logistical resources was a major challenge that hampered their efficiency. One officer
expressed, “We sometimes have to improvise because the support we need doesn’t always arrive on time.”
Despite this, they remained committed to performing their duties. Participants consistently highlighted logistical
limitations, including inadequate vehicles, communication devices, and protective equipment. These deficiencies
constrain operational efficiency and place officers at greater risk during patrols. Literature underscores that
sufficient resources are fundamental to the effectiveness of patrol and operations, as shortages compromise
response times and the capacity to manage emergencies (Nacaya, 2023; Lauer et al., 2024; Guo et al., 2025).
Furthermore, resource scarcity fosters frustration among officers who feel unsupported in their mission to serve
communities. Research indicates that adequate funding, modern equipment, and updated training are not only
operational necessities but also sources of morale and job satisfaction (Boston, 2024; Chong et al., 2025; Tuya
et al., 2025). Bridging these logistical gaps is therefore vital to strengthening police capabilities and ensuring
effective law enforcement in Zamboanga del Norte.
CONCLUSION
This study reveals that patrol officers’ experiences are defined by devotion to service, moral integrity, and human
connection, yet constrained by organizational and structural deficits. Integrating empathy and procedural justice
into daily operations enhances community trust but also requires organizational investment in welfare and
support. By applying and extending theoretical frameworks, this study moves beyond description to situate
grassroots policing within broader criminological and institutional discourses. Future research that compares
multiple regional contexts and connects officers’ lived realities to institutional policy can further refine national
policing reforms toward resilience, empathy, and legitimacy.
Based on these findings, it is recommended that the PNP and relevant government agencies prioritize
comprehensive welfare programs that address both the physical and psychological needs of personnel. This
includes regular mental health counseling, risk-appropriate insurance coverage, and family-oriented support
systems. Investments in training, logistics, and modern equipment should also be strengthened to minimize
operational risks and enhance service delivery. Moreover, institutional mechanisms for community engagement
should be expanded to reinforce trust and cooperation between police officers and the communities they serve.
By implementing these measures, the PNP can foster a safer, more responsive, and resilient law enforcement
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environment that benefits both personnel and the public.
Ethical Consideration
Ethical approval was granted by the university’s Research Ethics Committee. Participation was voluntary, and
confidentiality and anonymity were maintained throughout.
Conflict Of Interest
The author declares no conflict of interest and seeks to use this publication as a basis for institutional merit and
academic recognition.
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