worked upon, it is time to focus on patient safety and the quality of care being offered at the empanelled hospitals.
Some of the critical issues that the scheme has encountered are:
. Regional disparities: In a diverse country like India, different states with varied populations have different
sets of health problems. These disparities among States have translated into disparate implementation of the
AB-PMJAY scheme across the country. For instance, UP has more than 5.4 crore Ayushman Cards made,
while states like Punjab, Kerala, Tamil Nadu, Telangana, Uttarakhand, Mizoram, Meghalaya, and Tripura
have less than a crore Ayushman Cards.
Tamil Nadu leads in the number of authorized hospitalizations (>1.1 crore) while Himachal Pradesh has the
lowest (around 0.04 crores). The number of hospitals empanelled is highest in Uttar Pradesh (6139) and
lowest in Jammu & Kashmir (270).x
. Operational challenges like fraud, low empanelment, issues with claim settlements, issues of ineligible
beneficiaries, misrepresentation of claims, fraudulent billing, wrongful beneficiary identification,
overcharging, unnecessary procedures, false/ misdiagnosis, referral misuse, etc.
. Lack of awareness among beneficiaries: Many studies have pointed out low awareness levels as reasons
xi, xii
for low utilization of the AB-PMJAY scheme.
. Limited impact on improving utilisation and financial protectionxiii , which the scheme aspired to
achieve.
. Discrepancies in payment utilization by Public Hospitals: The CAG 2023 report has highlighted several
incongruities in the spending of the claim amount received by the public healthcare facilities – they were
either used for inadmissible purposes or kept idle. Hospitals in many states did not give any money as staff
incentives, nor did not spend any amount on hospital up-gradation and quality improvement.
. Prioritizing patient safety and quality of care: The system of grievance redressal; financial incentives and
quality certifications for empanelled hospitals (PM-JAY Bronze, Silver, and Gold Quality certifications,
NABH Accreditation Incentives) are not proving enough to assure patient safety and quality of care at the
empanelled hospitals. CAG 2023 discusses the lack of knowledge of Nodal officers regarding various
protocols and guidelines of AB-PMJAY.
RECOMMENDATIONS
The implementing agency of AB-PMJAY, National Health Authority (NHA), has been extremely proactive in
reviewing and revising the implementation protocols and solving operational issues. Further suggestions to
tackle the policy gaps are as follows:
Encouraging a more proactive role of the State Health Authorities (SHAs) and DIUs: SHAs and DIUs
need to take ownership of the implementation of AB-PMJAY in their respective regions. This is imperative
to solve operational issues such as fraud, delay in claim settlements, ineligible beneficiaries, wrongful
beneficiary identification, overcharging, unnecessary procedures, false/ misdiagnosis, referral misuse, etc.
While balancing access and quality, SHAs and DIUs should actively take up increasing the empanelment
of private hospitals, utilization of claim amounts by the public hospitals as per the national and state
protocols.
Prioritizing patient safety and improving vigilance on the quality of services being provided at the
empanelled hospitals. Consideration of the quality of healthcare services is critical to improving the
utilization of the AB-PMJAY scheme. While independent audits, surprise checks can be done, following
standards like NQAS, NABH, and JCI can be mandated for all the empanelled facilities.
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