This study presents a comparative analysis of the physical infrastructure of university libraries in India and the

United Arab Emirates, focusing on user satisfaction in reference sections. Data were collected through

structured questionnaires at Visvesvaraya Technological University (VTU), India, and the University of

Wollongong in Dubai (UOWD). Findings reveal that users at UOWD report higher satisfaction levels

compared to VTU. Key areas of satisfaction include seating (89.7%), study spaces (81.4%), welcoming

The physical environment is essential to academic libraries as it influences learning, research, and user

satisfaction. Guided by the LibQUAL framework, libraries are seen as dynamic spaces for knowledge

generation, preservation, and access. As social institutions, libraries fulfill the human need for shared learning

Downs (1965) noted that many libraries lack adequate resources, facilities, and staff, affecting service quality.

The reputation of a university is closely tied to the quality of its library infrastructure (Ogbuiyi & Okpe, 2013).

Essential components include power supply, ICT tools, furniture, and purpose-built buildings (Omeluzor,

2018). Facilities such as seating, toilets, catalog systems, lighting, and ventilation also enhance usability

(Iwhiwhu & Okorodudu, 2012). Library effectiveness depends on the availability and functionality of its

an indication of desire in mankind to find a medium which is capable of survival and at the same time which

could reach a wider public expeditiously. An equally if not more important need was to put these records at a

place where it was accessible to people. The place now called library has thus played a significant role in

generation, preservation and in dissemination of new knowledge Library as a social institution is a reflection of

an urge inherent in human beings to record and preserve for wider dissemination of new knowledge acquired

through observation, discussion, experimentation and deep thinking. The ongoing search throughout the history in

the adoption of new medium for recording knowledge is an indication of desire in mankind to find a medium

which is capable of survival and at the same time which could reach a wider public expeditiously. An equally

if not more important need was to put these records at a place where it was accessible to people. The place now

called library has thus played a significant role in generation, preservation and in dissemination of new

place where it was accessible to people. The place now called library has thus played a significant role in

generation, preservation and in dissemination of new knowledge.

 Describe the Facilities for Seating.

 Determine the Study Areas That Encourage Learning and Provide a Friendly Environment

 Describe the seminar spaces for the group discussions and Wi-Fi Accessibility

 Emphasize Which Power Plugs Are Appropriate for Laptop Adapters and Lighting

The primary goal of the current study is to assess the physical infrastructure facilities of university libraries.

No other services offered by the libraries of Visvesvaraya Technological University (VTU) in India and the

University of Wollongong in Dubai (UOWD) have been examined in this study.

amounts of data. Following receipt, the questionnaires were examined in relation to the specified goals. The

S.P.S.S program was used to adopt the necessary statistical techniques and methods for analysing the research

data.

According to the respondents' gender breakdown, 47.6% of the respondents are female, and the bulk of

respondents (52.4%) are male. “The Chi-Square test, gender significantly correlates with the age group and

universities attended (X2=4.181; P=.046). Compared to University of Wollongong in Dubai (UOWD),

Visvesvaraya Technological University (VTU) has a larger percentage of female students”.

Table 1 : Seating Facilities:

At reference to the sitting at their libraries, 48.8% respondents reported being "satisfied," followed by 40.9%

who reported being "highly satisfied", 08.0% who reported being "neutral”, 01.3% who reported being "highly

dissatisfied" and just 01.0% who reported being "dis-satisfied". “The chi-square test showed a strong

correlation between universities and satisfaction levels with sitting facilities (X2=112.931; P=.001), with users

of University of Wollongong in Dubai (UOWD), reporting higher levels of satisfaction than users of

337 (58.6)

147 (25.6)

02 (0.3)

00 (0.0)

square test, which found a significant correlation between satisfaction with these spaces and universities

(X2=97.481; P=.001)”.

Table 3: Library is an Inviting Space

Satisfied

383 (66.6)

Highly Satisfied

149 (25.9)

Neutral

Dis-satisfied

10 (1.9)

satisfied." “Researchers found a significant correlation between university satisfaction and the perception of

the library as an inviting space (X2=130.075; P=.001). Users of University of Wollongong in Dubai (UOWD),

are more satisfied with their perception of the library as an inviting space than users of Visvesvaraya

Technological University (VTU)”.

Table 4: Seminar Rooms for Group Discussion Wi-Fi Accessibility

The table includes the degree of Wi-Fi connectivity satisfaction in libraries. Out of 1102 responses, 466

(46.6%) are “satisfied”, 427 (387.7%) are “very satisfied”, 142 (12.9%) are “neutral”, 39 (3.5%) are “highly

dissatisfied” and only 28 (2.5%) are “dissatisfied”. “Users of University of Wollongong in Dubai (UOWD)

have higher levels of satisfaction with their Wi-Fi connectivity than users of Visvesvaraya Technological

University (VTU), according to the Chi-Square test, which found a significant correlation between universities

The aforementioned table shows that, regarding Lighting Facilities university libraries, 51.0% respondents

reported being "satisfied", 38.0% respondents reported being "highly satisfied", 09.6% respondents reported

being "neutral", 00.9% respondents reported being "highly dissatisfied," and of the respondents, only 0.9%

said they were "dissatisfied". “The Chi-Square test results indicate a significant correlation (X2=115.608;

P=.001) between lighting facility quality and university satisfaction. This shows that compared to

P=.001), Internet access (X2=194.474; P=.001), it was discovered that laptop adaptor power plugs

(X2=137.830; P=.001) and lighting facilities (X2=115.608; P=.001) were more common than VTU users.