DISCUSSION
Insurance Awareness and Enrollment in Bihar
Prior to the launch of the Ayushman Bharat (Lahariya, 2018) Pradhan Mantri Jan Arogya Yojana (AB-
PMJAY), Bihar's insurance landscape was marked by stark insufficiencies. According to the 75th Round of the
National Sample Survey (NSSO (Government of India, 2019), 2017–18), less than 20% of Bihar’s population
reported having any form of health insurance coverage. Awareness levels were especially low among
Scheduled Castes (SCs), Scheduled Tribes (STs), and women, particularly in rural and flood-prone districts of
northern and eastern Bihar.
Post-implementation data from NFHS-5 (International Institute for Population Sciences (IIPS) & ICF, 2021)
(2019–21) showed that awareness and enrollment under AB-PMJAY improved significantly, with nearly
39.6% of households in Bihar reporting some form of health insurance, most of which was attributed to
Ayushman Bharat (Lahariya, 2018). However, this figure still lags behind the national average and highlights
ongoing issues of exclusion and lack of outreach. Urban households were more likely to be covered (around
45%) than rural ones (approx. 37%), and male-headed households showed higher enrollment compared to
female-headed ones, indicating potential gendered inequities.
The disparities were also geographical—districts like Patna, Gaya, and Muzaffarpur reported higher levels of
scheme penetration and utilization, while backward and border districts such as Sitamarhi, Araria, and
Kishanganj reported lower awareness due to limited administrative presence and health infrastructure.
Utilization of Healthcare Services under AB-PMJAY
Utilization rates of services under AB-PMJAY in Bihar have seen gradual improvements but remain uneven
across socio-economic and geographic lines. NFHS-5 (International Institute for Population Sciences (IIPS) &
ICF, 2021) reveals that a significant portion of insured individuals either did not use their insurance
entitlements or were unaware of how to access them. Only a subset of those enrolled reported having used the
scheme for hospitalization.
Among those who did utilize the scheme, a majority sought services from government hospitals due to
proximity and familiarity. However, a key finding was the underutilization of empanelled private hospitals,
largely due to poor public awareness, limited availability in semi-urban and rural belts, and fear of hidden
charges despite the cashless nature of the scheme.
Additionally, beneficiaries faced difficulties in claim verification, long waiting hours, denial of certain package
services, and a lack of support at the facility level. The Aarogya Mitra system—hospital-based facilitators
intended to guide beneficiaries—was either under-resourced or non-functional in several facilities in Bihar,
particularly in Tier-3 towns.
Despite these limitations, some flagship tertiary hospitals such as PMCH (Patna Medical College Hospital),
AIIMS Patna, and IGIMS showed better utilization outcomes. These centers reported successful claim
processing and significant reductions in hospitalization costs for enrolled patients.
Financial Risk Protection and Out-of-Pocket Expenditure (OOPE)
The core aim of AB-PMJAY—to reduce OOPE and provide financial protection—has yielded modest yet
encouraging results in Bihar. According to the NSSO (Government of India, 2019) baseline (2017 –18), OOPE
for hospitalizations in Bihar averaged ₹7,800 in public hospitals and over ₹19,000 in private facilities. This
expenditure burden was acutely felt among daily-wage earners, agricultural laborers, and low-income salaried
households.
Post-implementation data suggest that OOPE has decreased by approximately 30–40% for beneficiaries who
successfully utilized the scheme, particularly for secondary-care services like appendectomies, deliveries,
c ataract surgeries, and orthopedic treatments. However, for many tertiary-level interventions (e.g., cancer care,