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International Journal of Research and Innovation in Social Science (IJRISS) | Volume VI, Issue VIII, August 2022 | ISSN 2454–6186

The Employees Perception on Generation Stereotypes in Workplaces among Selected BPO Companies in Quezon City

Sophia Claire Flores1*, Giselle Algarne1, Mary Leen Bondal1, Abigail Campos1, Ricamie Marticio1, Kristine Paula San Juan1, and Sheryl Morales2
1Bachelor of Science in Business Administration, Major in Human Resource Management, Polytechnic
University of the Philippines – Quezon City Branch, Philippines
2Research Management Office, Polytechnic University of the Philippines – Quezon City, Philippines (Thesis adviser)
*Corresponding Author

IJRISS Call for paper

Abstract: The study sought to know the perception of employees about generational stereotyping from different generations in a BPO company. The study used qualitative research to investigate participants’ perceptions through their real-life experiences. The data was obtained through guided questions and interviews consisting of employees from each generation: Baby Boomer, Generation X, Millennials, and Generation Z. Some of the participants said that they are uncomfortable and felt awkward interacting with other generations because they share different views on life. The study’s results indicate that the word “stereotyping” refers to the behavior in which a person takes a negative perception and acts on it, whether the person does this on purpose or by accident. According to the results of this study, most of the participants had various understandings of generation stereotypes. The researchers concluded that; (1) stereotypes often occur in older generations. (2) the younger generation tends to avoid asking for help due to the belief that they already know everything. (3) give and take; where seniors shared their experiences while the younger generation shared their technical knowledge. Studies show different perceptions that deal with every generation. As a result, the company performs activities that help employees boost their confidence. Employees of different generations can have better interactions with their co-workers.

Keywords: Baby Boomer, Generation X, Millennial, Generation Z


Stereotypes are a major source of worry in society, particularly in the workplace. It has a long history and has evolved because of economic, political, and social circumstances. Stereotypes are learned and reinforced through various channels, including but not limited to friends and family, neighbors, instructors, peer groups, and broader cultural influences (Rosenthal & Overstreet, 2016). Researchers discovered that various races, civilizations, and ethnic groups all have their own set of preconceived notions. Although the terms “race,” “culture,” and “ethnic groupings” each have particular meanings, we will use them interchangeably for the time being. (McLeod, 2017). (Tajfel & Turner, 1986; Becker, 2019) proposed that social identity theory is where the individual categorized himself belongs to the group. In societies with class division, the social identity theory (SIT) is utilized to investigate intergroup relationships and social development. (Tajfel & Turner, 1979, 1986; Turner & Reynolds, 2001).