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International Journal of Research and Innovation in Social Science (IJRISS) | Volume VI, Issue VIII, August 2022 | ISSN 2454–6186

The Relationship of Age, Income, and Mental Workload of Nurses with Work Stress in General Hospital

Riski Dian Ardianti1*. Hajjul Kamil2. Marthoenis2
1Master Program of Nursing Science, Syiah Kuala University, Banda Aceh, Indonesia.
2Master of Nursing Study Program, Faculty of Nursing, Universitas Syiah Kuala
*Corresponding Author

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Abstract: Workplace stress is a harmful reaction that people have when they are under a lot of pressure and have a lot work to do. Night shifts, multiple role conflicts, a lack of social support, conflict between work and family, diverse task demands that are not in accordance with compensation, excessive workload, unpleasant working conditions, job uncertainty, the absence of awards, excessive promotions or under-promotions, and an imbalance in the number of nurses to the number of patients are all factors that can cause work stress for nurses. The goal of this study was to see if there was a link between nurse qualities and mental workload and work stress. This is a descriptive analytic study that uses a cross-sectional strategy. A convenience sample of 126 nurses was used to create the research sample. The National Aeronautics and Space Administration Task Load Index (NASA-TLX) Questionnaire and the Work Stress Questionnaire (WSQ) instrument were used to collect data. Chi Square was utilized to analyze the data. The statistical test results revealed a link between nurse work stress, income (p = 0.015) and mental workload (p = 0.001). To decrease stress, this study proposes striking a balance between demands and restricted abilities to offer nursing care

Keywords: Age, Income, Mental Workload, Nurse, Work Stress


Nursing care is provided through a process of contact between nurses and clients who respond to one other, exchange energy, and manage stress in order to reduce patient health problems (Alligood, 2014). Workload pressure, which includes short grace periods in fulfilling each obligation undertaken by nurses, too many responsibilities, and a lack of managerial assistance, is the most common work aspect indicated by respondents as a source of job-related stress, sadness, or anxiety (Health and safety executive, 2020). Nurses’ duties, which often bring them in direct contact with patients and families, can lead to conflicts, pressure due to time constraints, a lack of social support, differences of opinion, and a loss of control over their work. Nurses must be emotionally mature in order to perform their duties (Maslach and Leiter, 2008; Mediawati, Nurachmah, Mansyur, & Tries Eryando, 2016). Task demands, additional tasks, and performance targets are all factors that affect mental burden. Individual factors, such as gender, length of employment, and marital status, also play a role (Donders, Velden, and Gulden,