Perceived Barriers of Communication between Physiotherapy Interns and Patients in the Hospital

Background: Effective communication between physiotherapists and patients is a key factor influencing treatment success, patient satisfaction, and overall quality of care. However, various barriers often hinder this interaction, especially among physiotherapy interns who are still developing their professional communication skills.
Method: An observational study was conducted among 94 physiotherapy interns and 94 patients from the Pune region over a period of six months. Participants were selected using convenience sampling and assessed through a self-made questionnaire. The data were analysed using Microsoft Excel 2019, focusing on determinants such as language, culture, personality, compliance, gender, and age.
Results: The results showed that communication is shaped more by personal and behavioural factors than by language or culture. Physiotherapy interns felt that patient personality
(mean score = 2.88) and compliance (mean score = 2.84) were the main barriers, while patients found gender differences (mean score = 2.81) to be more challenging.
Conclusion: This study highlights that communication goes beyond just words; it depends on understanding, empathy, and mutual respect. By improving communication skills, building emotional awareness, and encouraging open dialogue, physiotherapy interns can create a more trusting and supportive environment for patients. This can lead to smoother rehabilitation, better satisfaction, and stronger therapeutic relationships.

Physiotherapy, Communication barriers, Patient satisfaction

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