Influence of Organizational Trust on Effectiveness of University Registries in South-West Nigeria

International Journal of Research and Innovation in Social Science (IJRISS) | Volume V, Issue X, October 2021 | ISSN 2454–6186

Influence of Organizational Trust on Effectiveness of University Registries in South-West Nigeria

Dada, Racheal Olufumilola, Owolabi, Ruth Onajite.
Department of Information Resources Management, School of Management Science, Babcock University Ilishan-Remo, Ogun State, Nigeria

Abstract: Organizational effectiveness of University registries is particularly important because of the vital role registry plays in university administration. Different studies have indicated that university registries have been encountering a number of problems including high level of mistrust on individual basis and at administrative level. This study investigated the influence of organizational trust on effectiveness of university registries in South–West Nigeria. Survey research design was adopted for this study. The population comprised 2,282 staff of university registries in South–West Nigeria. Random sampling technique was adopted using Taro Yamane sample size determination formula to select three hundred and forty registry staff. A validated structured questionnaire was administered. Cronbach’s alpha reliability coefficients for the constructs ranged from 0.87 to 0.88. Data were analysed using descriptive statistics and multiple regression analysis. The findings revealed that organizational trust significantly influenced organizational effectiveness (Adj R2 = 0.660, F(3, 336) = 20.255, p < 0.05) of university registries in South-West Nigeria. The study concluded that organizational trust is important in achieving organizational effectiveness in university registries. The study recommended that university management in South-West Nigeria should enhance organizational effectiveness of their registries by giving room for honesty, respect, integrity, justice, accountability, trustworthiness cooperation and quality among employee and the administration, also by investing in the training of registry staff in South West Nigeria.

Key Words: Effectiveness, Management, Organizational, Registry and Trust.

I. INTRODUCTION

Organizations conduct periodic assessment to ascertain the level of objectives attained. This is a constant review of laid down programs of activities to be achieved by the organization. Organizational effectiveness is the concept where an organization optimizes its resources and capabilities to achieve their short-term and long-term goals (Mohamad, 2017). Previous studies have shown that efficiency is shaped by setting clear objectives, securing environmental resources, having efficient and harmonious internal procedures (Manoharan & Singal, 2019). The concept of organizational effectiveness is otherwise called organizational success or organizational worth which associates with goal attainment.
Many organizations have attempted to find answers to what it is that separates high-performing organizations from the rest. This subject has been of special interest to managers and stakeholders, as they search for ways to improve organizational effectiveness, adapt to a rapidly changing environment and respond to growing demand for quality products and services. The level of organizational effectiveness is influenced by many factors both from employees (internal) and from the work environment (external). From within, for example; work motivation,

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