International Journal of Research and Innovation in Social Science (IJRISS) |Volume VI, Issue X, October 2022|ISSN 2454-6186

Knowledge Management and Corporate Performance of University of Uyo Teaching Hospital

Samuel Victor Akpan¹, Ayandele Isaac Ayayinka¹, Ekwere Raymond Enang²*
¹Department of Management, Faculty of Business Administration, University of Uyo, Nigeria
²Department of Accounting, Faculty of Business Administration, University of Uyo, Nigeria
*Corresponding Author

Abstract: Knowledge management and corporate performance studies is on the increase. Tertiary healthcare organizations may find knowledge management rewarding. This study explored the effect of knowledge management on corporate performance at the University of Uyo Teaching Hospital. The study examined the linkage of knowledge management practices with healthcare performance. The study used proportional sampling technique to determine the proportion of clinical staff of University of Uyo Teaching Hospital. The study had a total population of 1,816 staff members with 924 clinical staff. A sample size of 450 used in the study copies of questionnaire were administered to selected clinical staff. The data collected through primary source was analysed using frequencies and multiple-regression model. The finding revealed that knowledge management indicators; knowledge acquisition, knowledge sharing and knowledge transfer showed statistically significant effect on corporate performance indicators; hospital re-admission rate, patients’ waiting time and patients’ average treatment cost at a P-value < 0.01. Key recommendations of the study were that management of the University of Uyo Teaching Hospital should improve upon knowledge management practices in order to increase the quality of services offered by the institution and that employees sharing of knowledge among groups, units and individual in the hospital should be encouraged to reduce patients’ waiting time.

Keywords: Knowledge Management, Corporate Performance, Performance.

I. INTRODUCTION

The creation, sharing and transferring of knowledge in all organisations, especially the health sector, have become critical factors in their success and efficiency. It becomes highly demanding that managers and administrators of such organizations and institutions must possess the requisite ability to control, monitor and enhance knowledge, creation, sharing and transfer in their organizations towards achieving the set organizational goals. This process is the management of knowledge. Knowledge management is “the creation and development of internal organizational conditions, which bring together all process related to knowledge of reaching the goal of the organization” (Alana, 2012). We can view knowledge management through culture, technology and human resources. These components influence the creation and acquisition of knowledge. They also regulate the sharing and dissemination of knowledge enhancing information. They are important for the transfer and storage of knowledge in any organization.

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