Appropriateness of Balanced Scorecard of Objective (BSCO) or Staff Performance Appraisal and Development (SPADEV) Reporting System as a Performance Appraisal Method in the Civil Service of Lagos State, Nigeria
- July 26, 2019
- Posted by: RSIS
- Category: Social Science
International Journal of Research and Innovation in Social Science (IJRISS) | Volume III, Issue VII, July 2019 | ISSN 2454–6186
Dr. Gift Okorie
Nato Resources West-Africa Limited
Abstract: – Conducting performance appraisal with the Staff Performance Appraisal and Development (SPADEV) reporting system in the Lagos State Civil Service is replete with several difficulties. This has made the original motive for the replacement of Annual Performance Evaluation Review (APER) with SPADEV to appear defeated. The replacement of APER with SPADEV was intended to provide effective and efficient solution to appraisal exercises. The study examined the viability of BSCO appraisal system as an alternative to the SPADEV system.
Descriptive survey design was adopted for this study with Key Informant Interviews (KII). The population comprised fourteen Ministries, the Civil Service Commission (CSC), and the Office of Transformation, Creativity and Innovation (OTCI) with total staff strength of 7,555 in the Lagos State Civil Service. Utilizing Taro Yamane’s sampling technique, a sample size of 380 participants was arrived at, with a thirty percent (30%) addition (to enhance the confidence level and response rate). A self-developed structured questionnaire was used to collect information about variables that formed the basis for assessing the appraisal instruments, BSCO and SPADEV; from the perspective of the level of appropriateness (App). The questionnaire was validated, yielding a Cronbach’s alpha coefficient of 0.830. A total of 494 copies of the questionnaire documents were distributed, with a response rate of about 75%. In addition, two Commissioners and a Director General were interviewed, using interview-guide. Data from the questionnaire were analyzed using descriptive and inferential analyses (p=0.05) while data from the interview were content-analyzed.
Findings revealed that there was significant difference (p<0.003) between BSCO (App:×=20.95); and SPADEV (App: x̅ = 9.60) for criterion variables assessing the appraisal instruments. Furthermore, analysis of KII revealed BSCO appraisal method to be superior to SPADEV method of appraisal.
The study concluded that BSCO is more viable than SPADEV with consistently significant difference for all variables used in assessing the appraisal instruments. It is therefore clear from the study that BSCO appraisal method is an alternative instrument to SPADEV. It therefore recommended that BSCO should be used as an alternative performance appraisal instrument in the Lagos State Civil Service.
Keywords: Balanced Scorecard, Key Performance Deliverable, Key Performance Indicator, Performance Appraisal, Performance Management
