An Assessment of The Inhibitors of Electronic Business Adoption in The Zimbabwean Service Sector.

International Journal of Research and Innovation in Social Science (IJRISS) | Volume VI, Issue IV, April 2022 | ISSN 2454–6186

An Assessment of The Inhibitors of Electronic Business Adoption in The Zimbabwean Service Sector.

Eliot Dzindikwa¹, Gabriel Kabanda^2
1,2Faculty of Commerce, Zimbabwe Open University

Abstract; Electronic commerce is being used by businesses in Zimbabwe as a means of increasing profitability and productivity. While there are numerous advantages to electronic business adoption, there are also numerous barriers to this growth. The study examines the barriers to implementing electronic business in Zimbabwe’s service industry. A field survey of senior information technology executives was performed to investigate the barriers to electronic business adoption. The underlying structural characteristics of inhibitors impacting the adoption of electronic business were determined using a sample of 100 CEOs. The research was conducted in a qualitative manner. The study used a method called purposeful sampling. As research tools, in-depth interviews were used. The findings reveal that insufficient infrastructure and a lack of confidence are the main barriers to electronic business adoption. As research tools, in-depth interviews were used. The findings reveal that insufficient infrastructure, a lack of trust, and a lack of security are the main barriers to electronic business adoption. It was suggested that large investments in infrastructure, a secure and reliable internet, and global awareness be used to boost electronic business adoption.

Keywords: Electronic Business, Information Technology, Digital Technologies, Adoption.

I.INTRODUCTION

In the future, electronic commerce could have a significant economic impact. Internet trade will forever alter the face of business or the landscape of business [1]. According to [2], the advantages of electronic business include worldwide market reach, lower operational expenses, and faster information flow. Furthermore, [3] discovered that electronic commerce has altered global patterns in a variety of ways by increasing productivity and profitability. Reference [4] claims that since the birth of electronic commerce, new items have been in high demand all around the world. The concept of internet commerce is redefining the rules of business itself. Trading online, or using the internet as a catalyst, is referred to as electronic business. Electronic commerce is less about technology and more about strategy and management. If used effectively for development, electronic commerce and the internet can be tools for assuring long-term growth [5].
The substantial impact of internet commerce on global economy and societies will undoubtedly boost economic efficiency, competitiveness, and profitability. Reference [6] emphasizes that electronic commerce and future digital technologies can be development tools that help better the lives of billions of people

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