Assessment of Users’ Satisfaction with Library Resources and Services at Bagabaga College of Education Library in Ghana

International Journal of Research and Innovation in Social Science (IJRISS) | Volume III, Issue VII, July 2019 | ISSN 2454–6186

Assessment of Users’ Satisfaction with Library Resources and Services at Bagabaga College of Education Library in Ghana

Abubakari Hafiz¹, Dawuda Issah², Abubakari Iddirisu^3
1Acting Librarian, Kwame Nkrumah Centenary Library Department, Bagabaga College of Education, Tamale, Ghana
²Acting Librarian, Department of Library and Information Science, E.P. College of Education, Bimbilla, Ghana
³Assistant Librarian, Addabor Library Department and Information Literacy Unit, Tamale College of Education, Tamale, Ghana

Abstract – This study investigated users’ satisfaction with library resources and services as well as purpose of visits at the Bagabaga College of Education (BACE) library in Tamale, Ghana. Three research questions were formulated to guide the study. The survey research design was adopted, using a population of 1043 students who were present on campus at the time of the study. A sample size of 105 was selected through random sampling technique. The instrument used for data collection was a questionnaire. Among the results of the study include users’ satisfaction with online resources, news paper services and lending services. The study also revealed that users were dissatisfied with electronic support services and reprographic services respectively.

Keywords: Libraries, information resources, information services, users’ satisfaction, purpose of visits, frequency of visits.

I. INTRODUCTION

1.1 Background to the study

The significance of teacher education to national development can never be over emphasised. The quality of that education cannot be guaranteed without adequate educational facilities and key among them is the library. Bagabaga College of Education located in the Northern Region of Ghana was established in 1944 with the library. However, the name of the library was changed to the Kwame Nkrumah Centenary Library when Ghana celebrated the 100th birthday (1909-2009) of the first president of the country as a republic. The college was established to train academically sound, competent and disciplined professional teachers to teach in Ghanaian basic schools. Ogbebor, 2011 as cited in Yeboah et al (2018) states that a library is a collection of both published and unpublished books and other materials which are well organized, with competent staff that can assist users to meet their information needs. This point is further strengthened by Olanokun and Salisu as cited in Aghwotu and Alaowei (2016) who described the library as the nerve centre of an educational institution and a place where information is provided to serve all patrons irrespective of their ages, political and ethical background, religion, sex, etc.

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