Effects of the Medium of Interdepartmental Communication, Interdepartmental Communicator on Organisational Performance: A Case Study of County Government of ‘‘L’’, Kenya
- August 8, 2019
- Posted by: RSIS
- Category: Social Science
International Journal of Research and Innovation in Social Science (IJRISS) | Volume III, Issue VII, July 2019 | ISSN 2454–6186
Daniel Komu1, Dr John Cheluget (PhD)2, Racheal Muthoni Muriithi3
1Dean of Students, The Management University of Africa, Kenya
2DVC, The Management University of Africa, Kenya
3BML, The Management University of Africa, Kenya
Abstract:-This study set out to evaluate and understand some of the factors that affect interdepartmental communication with the ‘‘L’’ county government, a case study. The study specific objective is establishing the effect of Interdepartmental communication medium on organization performance and determining the effect of interdepartmental communicator on organization performance. The study applied a descriptive format where the effects of any given factor are described. The data collection was done on the basis of a questionnaire. Data collected was from a sample drawn from employees of the ‘‘L’’ County government. The sample was determined on a stratified random case in order to give every employee an equal chance to be part of the sample. Data collected was analyzed and presented in tables and percentages largely describing the correlation between a variable and its effect. The study found out that indeed, there is a strong relationship between interdepartmental communication and productivity whereby the use of formal communication instead of memos was found to be more effective. Again, the source of the communication determined the speed of execution of the communication while it is also established that there needs to be a way to regulate interdepartmental communication. The study recommends that county governments institute measures to have some control over communication and to also establish an electronic means of interdepartmental communication. The use of informal means of communication between departments must be discouraged as this leads to less effectiveness. It is desirable to have communication between departments going through a departmental spokesperson or at least a senior person for that communication to be more effective.
Key Words: Commission for University Education, Human Resource Management, Information Communication Technology, Service Delivery, Performance
