Emotional and Social Intelligence: A Gateway to Organizational Effectiveness

International Journal of Research and Innovation in Social Science (IJRISS) | Volume V, Issue IX, September 2021 | ISSN 2454–6186

Emotional and Social Intelligence: A Gateway to Organizational Effectiveness

OBOT, Samuel John
Babcock University Schools, Lagos, Nigeria

Abstract: Emotional and social intelligence plays a vital role in every organization which to a large degree explains the ability, capacity, and skills to be aware of one’s emotions and the emotions of others. This paper explores emotional and social intelligence as a gateway to organizational effectiveness. The study adopted a cross-sectional quantitative survey design using a total sample size of 305 teaching and non-teaching staff from Seventh Day Adventist High Schools located in Southwestern Nigeria. Three standardize instruments namely; Emotional Intelligence Scale, Social Intelligence Scale, and Organizational Effectiveness Scale were used in the study. Multiple regression analysis was employed to analyze the data using the Statistical Package for the Social Sciences software (SPSS) version 23. Results showed that there is a significant relative influence of Emotional Intelligence and Social Intelligence on Organizational Effectiveness. Findings also revealed that there is a significant composite influence of emotional and social intelligence on organizational effectiveness. It is concluded that emotional and social intelligence have a composite influence on the organizational effectiveness of Seventh Day Adventist schools in southwestern Nigeria. This is an indication that emotional and social intelligence are highly relevant to the success of any organization. It, therefore, recommended that organizations should engage their employees in emotional and social intelligence capacity building periodically and Human Resources personnel should include emotional and social intelligence tests in a bid to hire qualified and competent staff.

Keywords: Emotional Intelligence, Social Intelligence, gateway, Organizational Effectiveness

I. INTRODUCTION

In this era of technological innovation, organizations need to develop their human resources to have a competitive advantage over their competitors. To increase and improve the capabilities of employees and compete with the current advancement among the establishment, organizations have to embark on future-oriented human resources strategies. Parveen and Soomro (2018) explored the prominent and effective roles and characteristics of emotional and social intelligence. They encourage the use of emotional and social intelligence competencies on the job for the betterment of employees and the prosperity of the organization. It could be debated that employee competence in any organization would determine its overall effectiveness which may be attributed to the socio-behavioral characteristics.

Read More