Evaluation of User’s Satisfaction of Information Resources and Services in St. Albert the Great Major Seminary School Library, Ogun Sate, Nigeria
- March 7, 2020
- Posted by: RSIS
- Categories: IJRSI, Social Science
International Journal of Research and Scientific Innovation (IJRSI) | Volume VII, Issue II, February 2020 | ISSN 2321–2705
OGUNBODEDE, Kolawole Francis1, ODEWUSI, O. Oladayo2, IDUBOR, Imade3, ONIOVOSA, O. Nelson4
1University of Africa, Toru-Orua, Bayelsa State, Nigeria
2St. Albert Major Seminary School, Ogun State, Nigeria
3Samuel Adegboyega University, Ogwa, Edo State, Nigeria
4Greenoak International School, Porthcarcourt, Rivers State, Nigeria
Abstract: – The study investigated user’s satisfaction of information resources and services in St. Albert Major Seminary School Library. The study adopted survey method. A total of ninety (90) students that uses the school library was randomly sampled. Five (5) research questions guided the study and data were collected using structured questionnaire. It was analyzed using descriptive statistics. The findings shows that majority of the respondents do use the library resources and services on daily basis. The findings also shows that more than half of the respondents visit the library to write assignments and in the process they consult textbooks, read for test and examination. Considerably, majority of the respondents were satisfied with the library resources and services. The study finally recommends that the borrowing policy should be reviewed and the library should acquire more information resources to address the two major challenges identified by the respondents.
Keywords: Evaluation, Academic Library, User Study, Users Satisfaction, Library Resources and Services etc.
I. INTRODUCTION
The library is the heart of any academic institution and it is responsible for the acquisition of information resources that are required for effective teaching, learning and research both in print and electronic format. Academic libraries are established with the main aim of providing information resources to the students, faculty members and non-teaching staff of the academic community. Jacintha and Uzoigwe (2013) opined that the main objective of any library is to acquire relevant and current information resources in various formats and provide a variety of services to meet and satisfy users’ information needs and make there sources readily available and accessible to users. Since the library is a service institution, all resources and services must be geared towards serving the needs of their users because in service center user’s satisfaction is the ultimate goal (Verma and Laltlanmawi,2016).
