International Journal of Research and Innovation in Social Science (IJRISS) |Volume VI, Issue X, October 2022|ISSN 2454-6186
Nguyen Trong Diep, LLD1*, Dinh Tran Ngoc Huy2, MBA, Nguyen Dinh Trung, PhD3, Pham Thi Hong Nhung4, Master, Ly Thi Hue, PhD5
1School of Law, Vietnam National University Hanoi, Vietnam
2Banking University HCM city Vietnam – GSIM, International University of Japan, Niigata, Japan
3National Economics University Hanoi Vietnam, Vietnam
4Ho Chi Minh College of Economics Vietnam, Vietnam
5National Academy of Public Administration, Vietnam
*Corresponding Author
Abstract: This paper purpose aims to present a case of Neu University Hanoi and problems to improve lecture hall service an ddiscuss Relevant regulations on building universities in the country. By using qualitative and analytical methods, descriptive method for primary model, synthesis and discussion methods, This study find out that: NEU University do not pay attention much on task of training soft skills for lecture hall service staff. Also monitoring task of the university for lecture hall service not focused. Not checking working time of lecture hall service staff. Therefore in coming time, NEU University need to Building a culture of interaction between lecture staff, students and teachers is really necessary. Attention should be paid to building a culture of communication and behavior between classroom staff, students and teachers. Expressed through words of speech, communication, caring and sharing, responsibility for work.
Key words: problems, lecture hall services, regulations, rules, students as consumers
I. INTRODUCTION
Previously, in the field of education, the lecture service department is also considered as a training support service department and affects the quality of training.
Next according to RULES OF TRAINING AT UNIVERSITY LEVEL
(Issued together with Circular No. 08/2021/TT-BGDĐT
March 18, 2021 of the Minister of Education and Training)
3. Minimum requirements of training coordination institutions:
a) Meeting the requirements of the pedagogical environment, facilities, equipment, library and management staff as required by the training program;
b) A self-assessment report on the quality of the educational institution has been submitted to the agency competent state according to regulations; 2024 enrollment keywords required has been recognized to meet the quality standards of