International Journal of Research and Innovation in Social Science (IJRISS) |Volume VI, Issue XII, December 2022|ISSN 2454-6186

Quality of Work Life: A Literature Review

Hilda Safira Ayu Rulita Jati, Dr. Anggi Aulina Harahap, Diplm .Soz and Dr. Benny Jozua Mamoto, S.H., M.Si
Postgraduate Programme in Police Studies, University of Indonesia

Abstract: – Quality of Work Life for companies is to attract and retain qualified workers to work into a company and for workers the application of principles that pay attention to the Quality of Work Life side of the workplace can provide several benefits such as ensuring employee welfare, having a good working climate and conditions and ultimately having a psychological impact on the personality of each worker himself. Factors that influence Quality of Work Life in the 10 (ten) journals that have been reviewed are dominantly seen in 8 factors from Walton’s opinion, namely Adequate and fair compensation, Constitutionalism, The total life space, Social relevance, Social integration, Growth and security, Development of human capacities. The Quality of Work Life instrument in this study consists of several dimensions developed by Zin, namely the Participation Dimension, the Work Restructuring Dimension, the Reward System Dimension and the Work Environment Dimension

Keywords: productivity, quality of work life, job satisfaction.

I. INTRODUCTION

Organisations around the world, especially companies find themselves in a competitive era to overcome the weak economic life and find ways to fulfil organisational life. Human resources are people employees, employees, labourers who work for an organisation, company, government agency, educational institution, army, police, and so on who are recruited to carry out organisational management activities in achieving organisational goals. People who work for an organisation/company are referred to as human capital. Human capital reflects the collective ability of the company to produce the best solution based on the knowledge possessed by the people in the company, which will increase if the company is able to use the knowledge possessed by its employees. Human capital is a grouping of three key elements, namely skills, attitudes, and intellectual intelligence (Ross, Dragonetti, and Edvinsson 2018). As evidenced by data from the Central Bureau of Statistics of the entire working population in February 2019, the largest main employment status was as a worker / employee / employee (39.13 percent). Followed by self-employment (19.17 per cent), business assisted by non-permanent workers/unpaid workers (16.29 per cent), and family workers (13.63 per cent). Meanwhile, the smallest percentage of the population working as a business with the assistance of permanent workers was 3.60 per cent. Therefore, the Quality of Work Life of employees should be given more attention. Moreover, the issue of Quality of Work Life (QWL) has become important in the last two decades not only due to the increasing demands of today’s business environment but also from family structure.