The Effect of Working Discipline on the Quality of Public Services in Indonesia

International Journal of Research and Innovation in Social Science (IJRISS) | Volume III, Issue X, October 2019 | ISSN 2454–6186

The Effect of Working Discipline on the Quality of Public Services in Indonesia

Ria Kurniati*, Sowiyah, Riswanti Rini

Faculty of Teacher Training and Education, Universitas Lampung, Indonesia
*Corresponding Author

Abstract: The purpose of this study was to analyze the effect of work discipline on the quality of public services at the University of Lampung, Lampung Province, Indonesia. The method used in this research is quantitative method. The sampling technique uses purposive sampling. Data collection techniques using a questionnaire with a total sample of 349 students using Slovin technique. Hypothesis testing uses simple linear regression analysis and multiple regression analysis through the F test and t test to determine the effect of the independent variable on the dependent variable with a confidence level of 95% (0.05). The research results can be concluded that work discipline has a significant effect on the quality of public services.

I. INTRODUCTION

Human resources have an important position for an organization or company (Kehoe and Wright, 2013). Increasing human resources is needed so that employees have attitudes and behaviors that are able to provide services and protection so that effective organizational goals can be achieved (Gammahendra, 2014). Public service is an attitude that goes beyond self-interest to participate in behavior that is beneficial to society in general so that it is seen as a prosocial value that encourages employees to engage in behavior that is beneficial to the needs of their customers (Mostafa, Gould and Bottomley, 2015).
One factor that influences the quality of public services is employee work discipline (Shinta, 2014). Work discipline is one predictor of employee performance so that the effectiveness and efficiency of public services can be achieved well (Supriadi & Yusof, 2015). Discipline is a technique used to manage all activities undertaken by an employee (Faocault, 2012). In line with the opinion of Mangkunegara & Octorend (2015) work discipline is the effort of a company management organization to implement or implement rules or regulations that must be obeyed by all employees without exception. An employee who has a high level of discipline will work well even without being monitored by superiors, the application of discipline in an organization aims that all employees in the organization are willing to voluntarily obey and obey any applicable discipline without any coercion.

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