International Journal of Research and Innovation in Social Science (IJRISS) | Volume IV, Issue VII, July 2020 | ISSN 2454–6186

Understanding the Impact of Employees Attitude on Organizational Performance. A Study of Selected Service Firms in Rivers State

Ogilo, Onyiyechi Blessing¹, Elenwo, Awajiteleyem Mary², Ojofeitimi, Omobola Busola^3
1Program Officer, Rivers State Sustainable Development Agency, Nigeria
^2,3Student, Management Department, Ignatius Ajuru University of Education, Rumuolumini, Port Harcourt, Rivers State, NigeriaNigeria

Abstract: This study examines the relationship between employee’s attitude and organizational performance in service firms in port rivers state. A well structured questionnaire was used to obtain data from 200 residents. Statistical package for social sciences (SPSS) version 23.0 was utilized for data analysis. The study made use of description analysis to analyze the demographic characteristics of the respondents while regression analysis was used to analyze the hypotheses stated in the study. Finding from the analysis suggested that attitude is responsible for performances, as employee’s attitude measures used in the study was found to have a positive significant effect on organizational performances. It was concluded that attitude of workers should early be detected if an organization wishes for long-term growth and performances as this has the capacity to increase the profitability, survival and growth of the organization or liquidate the firm. It was recommended among others that organizations should motivate employees so as to put up a positive attitude to work as this have been discovered as factor affecting performance.

Key Words: Employees Attitude, Organization, Performance.

I. BACKGROUND TO THE STUDY

Businesses are closing down daily due to both lack of understanding of the workings of the business environment, competition, globalization and inability to manage its essential resources. The failure to comprehend this factors posses even a larger threat at the long run to firms. More specifically, an understanding of the essential resource of the organization (employees) is wholesome. Employees are the lifeblood of any enterprise, understanding their behaviors and attitudes towards works and organization is a thing of concern to any management. Employee’s attitude at any given time has the tendency of affecting both their performance and that of the organization .Attitude comes as a reaction to some factors in the organization which fail to satisfy employees need. Allport (1935) saw an employee’s attitude as a mental state of readiness, organized through experiences, exerting directives or dynamic influences on the individual response to all object and situations to which it is related. Attitude is composed of affect (a feeling), behavior (an action) and cognition (belief). An employee’s attitude is related to his level of satisfaction, motivation, training and development, culture, and commitment.