Patient Experience as Multidimensional Construct Evidence from Literature

Patient experience is closely linked to perceptions of healthcare quality, reflecting how patients evaluate the services they receive. Measuring patient experience as a multidimensional construct facilitates both the conceptualization and operationalization of the term. Accordingly, this paper conceptualizes patient experience and its constituent dimensions. Drawing on an extensive review of the literature, the study synthesizes previous definitions and measurement approaches, grouping similar themes to identify key dimensions and indicators of patient experience. Patient experience is inherently multifaceted, encompassing elements such as interaction, communication, responsiveness, reliability, empathy, relationships, behavior, perception, and the hospital environment. Empirical evidence indicates that patient experience not only predicts satisfaction and willingness to recommend healthcare services but also influences patient well-being, quality of life, and long-term healthcare decisions. Therefore, patient experience should be recognized as a multidimensional construct and positioned as a core indicator of healthcare quality. As this study represents a literature review, it is strongly recommended that the identified dimensions and indicators be subjected to empirical validation, and that future research expand the scope of investigation to enhance the robustness and applicability of the conceptual framework.

Patient experience, Interaction, Responsiveness

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