Qur’anic Character Model in Enhancing the Quality of Job Satisfaction among the Civil Servants

The prevailing discourse on public sector efficacy often fixates on structural reforms or technological interventions, yet it consistently overlooks a more fundamental, internal dynamic: the character of the civil servant. Despite widespread recognition of declining job satisfaction across government agencies, a sustained, rigorous inquiry into the role of an ethically grounded character model, particularly one derived from the Qur’an, remains curiously underdeveloped. This study argues that the current emphasis on extrinsic motivators and superficial competence omits a profound source of intrinsic fulfillment and ethical resilience. We contend that a Qur’anic character model, with its emphasis on attributes like integrity, accountability, justice, and an ethos of service, offers a potent, albeit underutilised, framework for cultivating not just ethical conduct, but also deep-seated job satisfaction among public servants. The absence of such a holistic character integration leaves civil servants vulnerable to cynicism and disengagement, suggesting that genuine, lasting improvements in public service quality may well hinge on a radical re-evaluation of what constitutes 'good' public service beyond mere procedural adherence.

Qur’anic Ethics, Civil Service, Job Satisfaction

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