Streamlining Local Content Verification Through an Integrated Information System for Framework Contract Schemes

The verification process of Local Content Requirements (Tingkat Komponen Dalam Negeri/TKDN) for services under the Framework Contract scheme involves multiple actors, interconnected business process stages, and various related documents, making information management increasingly complex when conducted without an integrated information system. Unlike conventional verification mechanisms, the Framework Contract scheme is characterized by hierarchical relationships among a Framework Contract, multiple Work Orders, partner companies, verification activities, and certificate issuance. These characteristics increase the complexity of data management, document traceability, and coordination among actors, thereby requiring an information system approach capable of integrating the entire business process. This study aims to develop an information system that supports the digitalization of the TKDN service verification process under the Framework Contract scheme through integrated business process management. The study employed an applied research approach using the Research and Development (R&D) method, which included data collection through observation, interviews, and document review, followed by requirements analysis, system design, system development, and functional validation using Black Box Testing. The developed system integrates the management of Framework Contracts, Work Orders, partner companies, surveyor assignments, survey implementation, verification report preparation, Quality Control review, and certificate issuance within a single integrated information platform. The testing results indicate that all core system functions operated in accordance with operational requirements and were able to support a more structured, integrated, and traceable verification process. In addition to improving data consistency and coordination among actors, the system also supports centralized document management, thereby reducing the potential for information duplication during the verification process. This study provides a practical contribution through the digitalization of the TKDN service verification process and an academic contribution through a business process–based information system model that integrates hierarchical relationships among entities within the Framework Contract scheme. The proposed model is expected to serve as a reference for the development of information systems in other verification and certification processes with similar business process characteristics.

Information System; Local Content Verification; Framework Contract; Business Process Digitalization; Verification.

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