Integrating Business Process Management and Performance Measurement Systems for Continuous Improvement in Operations Strategy: A Library-Based Analysis of Zimbabwe's Manufacturing Sector

This study conducted a library-based inquiry into the integration of BPM and PMS for manufacturing companies in Zimbabwe, using secondary data from key companies to analyze the impact of continuous improvement on operations strategy. A library research-based and systematized methodology was utilized by examining published annual reports, financial statements and corporate documents of four large manufacturing companies in Zimbabwe – Delta Corporation Limited, Innscor Africa Limited, CAFCA Limited, and National Foods Holdings. Secondary data covering 2020-2024 was analysed through content analysis and financial ratio analysis. The detailed investigation provides solid evidence in favour of BPM‐PMS integration. In H1 2024, CAFCA Limited increased its turnover by 42% with a 10% surge in sales volumes, indicating operational efficiency gains. Delta Corporation's stable operational performance is reflected in the establishment of quarterly dividends of USD 0.02 per share. Unprecedented innovation of USD 60 million in capital expenditure was spent in 2024 by Innscor Africa, which was a part of continuous operating efficiency improvement. The library-based method supplied a detailed analysis of the publicly accessible performance indicators, though it restricted access to the companies’ internal operational data. The study offers evidence-based guidelines to manufacturing companies in emerging economies for whom the combination of BPM and PMS is a relatively new concept.

Business process management; performance measurement systems

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