Workload Management and Its Impact on Nurse Performance

Nurse workload is a crucial factor that can impact the quality of nursing performance and service delivery. Excessive workload can arise from high patient volumes, complex patient conditions, limited staff, time pressure, documentation demands, and administrative tasks. This study aims to analyze nurses' experiences in managing workload and identify its impact on nurse performance. The study used a qualitative approach with a descriptive qualitative design. Participants were purposively selected based on their work experience and direct involvement in nursing care. Data were collected through in-depth interviews, non-participatory observation, and documentation, then analyzed using thematic analysis. The results revealed five main themes: workload as an imbalance between demands and resources; patient complexity and administrative tasks as sources of workload; the impact of workload on concentration and performance quality; nurse adaptation strategies; and the importance of organizational support and staffing management. High workload can cause physical and mental fatigue, reduce concentration, and increase the risk of work delays. However, teamwork, prioritization, and organizational support can help maintain nurse performance. Workload management needs to be systematic and based on service needs.

Workload; Nurse Performance; Nursing Management

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