An Analysis of the Influence of Information Technology and Procurement Process on Performance of NHIF, In Western Kenya

International Journal of Research and Innovation in Social Science (IJRISS) | Volume IV, Issue XI, November 2020 | ISSN 2454–6186

An Analysis of the Influence of Information Technology and Procurement Process on Performance of NHIF, In Western Kenya

Patrick Opondo¹, Ibrahim Makina^2
1Jaramogi Oginga Odinga, University of Technology, Kenya
²Kisii University, Kenya

Abstract
Some organizations have implemented e-procurement technologies and succeed whereas others have failed to adopt the system after implementation with devastating consequences. E-procurement refers to use of internet-based systems to carry out procurement processes including research, sourcing, negotiations, ordering, receipts and post purchase reviews. Therefore, this study sought to establish the influence of information technology and procurement process on performance of National Hospital Insurance Fund (NHIF). The study targeted 154 employees and a sample size of 57 employees filled the questionnaires. The study area was three counties in western Kenya. Exploratory research design was used. Multiple regression was used to analyze results. Results revealed that information technology has positive and significant influence on performance (β = 0.529; p<.05). The study provides valuable information to the management of National Hospital Insurance fund who shall be able to develop interventions on information and communication technology Management will also be able to facilitate the integration of the procurement system in various department of the organization.

INTRODUCTION

Background of the Study

Information Technologies have changed the way organizations and governments operate. As noted by Nelson (2008), Governments spend most of their revenue on purchasing and very little on development. To decrease the total cost of expenditure on purchasing process, the need to implement e-Procurement systems has become popular. Although e-procurement is an innovative idea, both private and public sector are still cautious as far as the advancement of electronic technologies is concerned. But as with any new technological innovation in workplace, e-Procurement system’s effectiveness depends, ultimately, on its implementation and regular use by employees. Challenges abound and since e-Procurement system is a self-service tool, end users may resist its implementation and use

Read More