Bus Rapid Transit (BRT) Users’ Discernment in Lagos Megacity: Lesson from Primero Transport Service
- December 17, 2019
- Posted by: RSIS
- Categories: IJRISS, Urban and Regional Planning
International Journal of Research and Innovation in Social Science (IJRISS) | Volume III, Issue XII, December 2019 | ISSN 2454–6186
Bus Rapid Transit (BRT) Users’ Discernment in Lagos Megacity: Lesson from Primero Transport Service
Ibrahim-Adedeji K.B1; Badmus A.A.2; Eniolawun, O. S.3; Hassan, Y.O.4
1,2,3,Department of Urban and Regional Planning, Lagos State Polytechnic, Ikorodu, Lagos, Nigeria
4Post-graduate Student, Department of Urban and Regional Planning, University of Lagos, Nigeria
Abstract: – The study examines Bus Rapid Transit (BRT) users’ perspicacity in Lagos, Nigeria along Ikorodu-Mile12 Bus Rapid Transit (BRT) corridor in order to guide, provide information for policies and decision makers during policies formulation. This study assesses the socio-economic character of passengers using the primer transport service along Ikorodu-Mile 12 BRT corridor; analysed the travel behavior of commuters using the primero transport service in the study area and examine the commuters’ perspicacity and expectation on the level of service quality provided by Primero Transport Service. A total of three hundred ninety-four (394) commuters (one commuter per bus) who go back and forth through the buses were sampled. Perception and expectation about service were asked. The result of factor analysis found that commuters were satisfy with the service offer by Primero, physical appearance, level of clean, mode of operation and level of service deliver by Primero transport services.
Keywords: Bus Rapid Transit (BRT), Users, Discernment, Lagos Megacity, Primero Transport Service
I. INTRODUCTION
The United Nations is anticipated that by the year 2015 the population will grow to 20 million, making it the third largest city in the world (Gandy, 2006). Primero transportation service depends on long-term customer relationships and patriotism to stay profitable, they are dependent on their customers’ satisfaction since the satisfaction of the customers is determined by weather they met the level of the customer’s expectation, it is crucial for Primero transportation service to identify these customer’s expectation and to know how to meet their expectation. Primero transportation service is in need of how to manage their customers, so as to deliver their expectation on the right level compared to what Primero is currently capable of delivering.
