Challenges and Successes of E-Government Development in Developing Countries: A Theoretical Review of the Literature
- May 15, 2019
- Posted by: RSIS
- Category: Political Science
International Journal of Research and Innovation in Social Science (IJRISS) | Volume III, Issue IV, April 2019 | ISSN 2454–6186
Malang B.S. Bojang
Department of Political Science and Public Administration, Kocaeli University, Turkey
Abstract: Electronic government(e-Gov) is the innovation of the 21st century. This is because many governments around the globe are reforming their service delivery system via the use of Information and Communications Technologies (ICTs) to attain greater efficiency in public sector. The potential benefits of e-Gov were echoed by stakeholder and supranational bodies like United Nations, World Bank, International Monetary Fund, just to name a few. Developed countries have started reaping the fruit of ICTs in government service delivery while developing nations are stagnant with structural and sustainable failures of information systems in general. However, this study argued that some success stories are registered with regards to e-Service delivery in some developing countries and lesson needs to be learn from it—Singapore, Egypt and Chile can best this argument. Using explanatory method, data has been collected for this study from secondary sources.
Keywords: e-Government, Developing countries, e-Readiness, Information and Communications Technologies
I. INTRODUCTION
Electronic government (shortly e-Gov) has been one of the buzzword of recent times. In fact, e-Gov is the innovation of the 21st century. This is because many governments around the globe are reforming their service delivery system via the use of Information and Communications Technologies (ICTs) to attain greater efficiency in public sector. To aid our understanding of e-Gov, it is worthwhile to note that e-Gov is not purely a project centered on technology and cannot succeed with technology per se. Electronic government is not simply a matter of giving government officials computers or automating old practices (info Dev, 2002). While e-Gov aimed at modernizing and reforming public administration (for example, see, Azab et al., 2009; Becker et al., 2004; Al-Khouri, 2011), the promises would be of great benefit to world governments.
The purpose of this study is to evaluate implementation challenges and successes of e-Gov development in developing countries—a theoretical review of the literature. Generally, most of the problems in developing nations center on adoption of these new technologies and unwillingness of bureaucrats to accept new innovations.
