International Journal of Research and Innovation in Social Science (IJRISS) | Volume IV, Issue II, February 2020 | ISSN 2454–6186

Conflict Management Strategies among Secondary School Leaders in Kitwe District in the Copperbelt Province in Zambia

Clement Kasenge
Mukuba University, Zambia

Abstract: The study sought to explore conflict management strategies among secondary school leaders in Kitwe district.
The study was qualitative in nature identifying and exploring behaviours of actors that is motivations, opinions and attitudes. It was supported by a case study design which used interviews, Focus Group Discussions and Theatre for Development techniques to collect data from 52 respondents. A sample comprising 13 Headteachers; 13 Teacher Union leaders; 13 School Council leaders and 13 Education Board leaders was used. To collect this sample, the researcher used quota sampling method whose population was divided into the above mentioned groups. The data collected was subjected to qualitative analysis. They were analysed using thematic approach.
On findings, research question one sought to elicit data on conflict management strategies found in schools. The main result was that ignoring each other strategy was used. Research question two was on the effectiveness of conflict management strategies found in schools. The result was that it contributed to the enhancement of teaching and learning within the schools. Research question three was on challenges faced in enforcing conflict management strategies found in schools. The main result was that Education Boards were not operated as expected. The last research question solicited data on the proposed alternative conflict management strategies in dealing with conflict management issues in schools. The main result was that there must be protection from any form of harassment.
In light of the findings, the study recommended that MoGE should re-emphasise that Education Boards, School Councils and Teacher Unions are taken as conflict management strategies in order to maintain democracy and partnerships in the Ministry of General Educational system as stipulated in the 1996 Educating our Future policy. This is all meant to create systems’ thinking among these leaders. The MoGE should come up with seminars at all levels hence creation of best practices for conflict management. Finally, Education Board leaders, Teacher Union leaders and School Council leaders should be recognised fully as leaders.

Keywords: Systems’ thinking, Conflict management, Leaders, Strategy