Evaluation of the Perceptions of Employees on the Effectiveness of Performance Improvement Plans by Commercial Banks in Busia, Kenya

International Journal of Research and Scientific Innovation (IJRSI) | Volume VII, Issue VIII, August 2020 | ISSN 2321–2705

Evaluation of the Perceptions of Employees on the Effectiveness of Performance Improvement Plans by Commercial Banks in Busia, Kenya

Munyekenye Deborah, Ondari William, Sang Monica and Omondi Richard
Department of Management, University of Eastern Africa, Baraton, P.O. Box 2500-3-100 Eldoret, Kenya

Abstract: This study intended to evaluate the perception of employees on the administration of the PIP in commercial banks located in Busia Town in Busia County. The following set of research questions guided the study: What is the employees’ perception on the effectiveness of the implementation of the PIP; What are the employees’ perceptions of the various aspects of the Performance improvement plans; To what extent do selected factors affect the employees’ performance that can lead to PIP administration; To what extent has the implementation of PIP helped employees in improving selected performance indicators; To what extent has the PIP addressed selected performance indicators; What are the alternative methods or measures to Performance improvement plans that can be adopted by the commercial banks and What are the differences in the perceptions of the employees on the effectiveness of the PIP when compared by Gender, Levels of education, type of training and prior knowledge of Performance improvement plans in Commercial banks in Busia County? This study adopted the evaluation research design and targeted all the permanent employees deployed to the various bank branches within Busia Town. The study adopted the use of questionnaires in gathering the required data and used both the descriptive and inferential research methods in analyzing the data. The study has established that the respondents are positive about various elements of the PIP, the PIP have managed to help the employees improve in their areas of operations and the organizations should consider alternative performance management methods.

Keyword: Performance Improvement plan; performance management;

I. INTRODUCTION

In the current extremely competitive environment, organizations have to ensure crest performance of their employees so that they remain comparatively competitive in relation to other organizations. Worldwide, organizations strive to make huge profits because their image is measured on how much profit they make compared to their competitors. In Kenya, it is the same story; organizations are working towards high profits for their image and banks have not been left behind.

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