Exploring the Application, Dimensionality and Factor Structure of Organizational Citizenship Behavior Scale among Local Government Employees in Lagos, Nigeria
- December 18, 2019
- Posted by: RSIS
- Categories: Education, IJRISS
International Journal of Research and Innovation in Social Science (IJRISS) | Volume III, Issue XII, December 2019 | ISSN 2454–6186
Ikenna Jennifer Amaka*1, Siti Noormi Alias1 and Mohd Ashraff Mohd Anuar1
1Department of Professional Development & Continuing Education, Faculty of Educational Studies, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia
*Corresponding author
Abstract: – Previous studies have observed a paradigm shift in the debate concerning the dimensionality of organizational citizenship behavior. Building on organizational citizenship behavior literature, the present study in intends to validate the dimensionality of the organizational citizenship behavior (OCB) scale developed by Smith et al., (1983) who proposed a 2 dimensional 16-item instrument. Data was collected through a survey questionnaire using systematic random sampling technique to employees of local government in Lagos State, Nigeria. A total of 400 questionnaires were administered and 393 valid responses were obtained over a period of 4-weeks. Factor analysis and reliability analysis were conducted to confirm that the instrument is valid within the context of local government employees. The implication of this current study is that OCB scale developed by smith et al., (1983) has revealed two-dimensional structures comprising of; altruism and generalized compliance. The instrument was found to be valid and reliable scale for OCB measurement among employees of public organization, particularly Local Government employees in Lagos, Nigeria.
Keywords: Organizational citizenship behavior, dimensionality, local government employees, Lagos, OCB scale
I. INTRODUCTION
Several studies about organizational behaviors(OCB) discipline within management studies leads to the development of certain constructs that explains employee behaviors in an organization. Organizational citizenship behaviors represent extra-role that employee undertake that goes beyond the call of duty to support an organization and its members (Glinska-Newes & Szostek, 2018). Kvitne, (2017) cited that Katz (1964) is of the opinion that behaviors which are cooperative and helpful are important for organizational operations. He acknowledged three broad types of behavior that are critical for organizational success. He posits that first; people must be motivated to remain with the organization. Second, the employees must understand and fulfill their role and requirements based on their job description. Third, he stated that organizations need employees that are willing to do more than is required of them. This last claim marks the beginning of OCB.
