Healthcare Providers and Outpatients Relationship: A Study of Three Selected Public Hospitals in Sokoto Metropolis
- March 21, 2021
- Posted by: RSIS
- Categories: IJRISS, Social Science
International Journal of Research and Innovation in Social Science (IJRISS) | Volume V, Issue II, February 2021 | ISSN 2454–6186
Bello Almu1, Dankani Ibrahim Mustapha2
1Medical Social Services Department, Usmanu Danfodiyo University Teaching Hospital, Sokoto, Nigeria
2Department of Geography, Usmanu Danfodiyo University, Sokoto, Nigeria
Abstract: This paper examines healthcare providers and outpatients relationships in three selected public hospitals in Sokoto metropolis. It is the contention of this paper that good interpersonal relationship is the key to the health and wellbeing of patients. In fact the professional ethics of healthcare givers revolves around promotion of human dignity; observation of professional ethics and respect; orientation for quality services; patients centered management; and possession of good interpersonal relationship. Data for the study was collected via administration of structured questionnaire at three public health facilities ranging from primary health care facility (Kofar Rini PHC), secondary health facility (Specialist Hospitals) and a tertiary health facility (Usmanu Danfodiyo University Teaching Hospital Sokoto). A total of 450 respondents were selected purposively for the study. Major findings of study reveals that there seems to be a cordial relationship between healthcare givers and their patients and the management of the hospital provided an effective and efficient ways a lodging complaints or displeasure with service delivery. The study concludes by recommending ways to reduce long queues and waiting time by employment of more staffs and also the hospital management needs to be organizing regular training for staff on ethics, rules and regulations.
Keywords: Healthcare Providers, Outpatients, Relationship, Hospitals, Sokoto.
I. INTRODUCTION
The Orthodox Healthcare Service System or Western Cosmopolitan Healthcare Service system is a very significant institution across the globe, and equally, is a recognized health care delivery system in Nigeria (Nabuyye et al., 2011). This system is so organized that every functioning part of the system has its own peculiar role to play. These parts include the team of officers with designated duties to carry out healthcare service delivery based on their respective professions. The officers range from physicians, laboratory scientists, nurses, medical records personnel, administrators, social workers and radiographers among others. The practice involved activities which if not professionally handled could lead to litigations or criminal charges (Adejumo and Oluseyi, 2020).
