Influence of Internet Access and ICT Literacy on E-Government Services Utilization by Small and Medium Enterprises in Kenya; A Case Study of Kibera in Nairobi County
- July 30, 2020
- Posted by: RSIS
- Categories: IJRISS, Management
International Journal of Research and Innovation in Social Science (IJRISS) | Volume IV, Issue VII, July 2020 | ISSN 2454–6186
Renson Awiti1, Dr. James Mwikya Reuben2
1Department of Management and Leadership, Management University of Africa, P.O Box 29677-00100, Nairobi, Kenya
2Department of Computing and Information Technology, Kirinyaga University, P.O.Box: 143-10300, Kerugoya, Kenya
Abstract:- The use of e-government technologies and services is intended to spur businesses through effective and efficient delivery of services and information to the citizens, promote productivity among private and public servants and encourage participation of businesses and citizens in country’s economic growth. The Kenyan government has invested on e-government technologies and despite this the country is crippling with utilization of e-government services. The study objectives were to determine the effect of internet access and information communication technology literacy on e-government services utilization. Amended version of the UTAUT model is used to investigate the factors influencing the e-government services utilization in Kenya. The study target population was 500 businesses. Census sampling technique was employed to collect data from 150 respondents through questionnaires. Descriptive analysis was conducted on the collected data and presented inform of tables, frequencies and percentages. The study results showed that availability of internet access enhances e-government service utilization and information communication technology literacy enables ease of use of e-government platforms.
Keywords: Internet Access, Information Communication Technology Literacy, E-government, Services Utilization.
I. INTRODUCTION
E-government concept stresses on the application of information technology in offering services to citizens and enhancing its relations with businesses, citizens and other government institution (Altman, Valenzi, & Hodgetts, 2015).The main objective of any E-government programs is to support and enhance governance for all citizens in equal measures (Amdan, 2016).
According to Tung and Rieck (2005), virtual applications of services made possible by e-government ensures that general public carry out government businesses that offer high quality, convenience, and affordable cost, so that this efficiency and accessibility can help governments to match the benefits achieved by the other sector by using information technology to increase revenue, increase profits and lower costs. Heeks (2006) explains that there is a more likelihood of success for government to business (G2B) systems than government to citizens (G2C) systems; this is because businesses have an effective infrastructure to deal with online transactions, as well as extensive experience with digitization of services. Carter and Belanger (2004) explain that as e-commerce and e-government both use advanced technology to exchange information, services and goods, e-government therefore could be defined as a refined form of e-commerce, or similar example of this system.
