Pension Decentralization Policy and Service Delivery in the Pension Unit, Ministry of Public Service, Uganda
- November 3, 2019
- Posted by: RSIS
- Categories: IJRISS, Social Science
International Journal of Research and Innovation in Social Science (IJRISS) | Volume III, Issue X, October 2019 | ISSN 2454–6186
Moses Mukiibi*, Martin Eturu
School of Graduate Studies and Research, Team University, Plot 446, Kabaka Ajagara.rd. Kampala-Uganda
*Corresponding Author
Abstract:-The study was carried out in order to examine Pension decentralization Policy and Pension Service delivery in Uganda’s Public Sector, The interest of the problem was that despite the Several Government reforms and policies to improve efficiency and effectiveness in Pension Service delivery, there is still delayed access to pensions by pensioners and beneficiaries, extortion, persistent wage shortfalls, errors and inaccuracies in the payroll, poor network systems which is sometimes on and off, wrong pension computations, capacity gap in the processing of pension, poor interpretation of the policies concerning pension, among others
The study therefore sought to examine Pension decentralization Policy and Pension Service delivery in Uganda’s Public Sector with specific reference to Ministry of Public Service as one of the Votes which initiated the Pension decentralisation Policy. The study was conducted using a cross sectional descriptive survey design with a target sample size of 180 staff and pension clients in the various departments within the Ministry of Public Service. The study finds were that Pension Decentralization Policy in Uganda has vivid results that streamlined the pension process and therefore pensioners can easily access their pension but also the people involved in pension processing have had a better process since they can always refer to the various polices and statutes and has eliminated Ghosts on payroll.
It was further established that the wealth of knowledge on Pension Decentralization Policy in Uganda has equipped all the stake holders in the Pension business process with Policies /guidelines, knowledge of systems /technology, budgets / Plans among others and this has greatly reduced the work overload at the Center – MoPs and that the responsible officers can process pension without much handoff.
