Quality Control in Organizations: The Nigeria Issue.

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International Journal of Research and Innovation in Applied Science (IJRIAS) | Volume V, Issue IX, September 2020 | ISSN 2454–6186

 Quality Control in Organizations: The Nigeria Issue.

 Anyaoha Okechukwu
IMO State University, Owerri, Nigeria

IJRISS Call for paper

Abstract: This article which is qualitative in nature examines quality control in organizations with emphasis on Nigeria’s manufacturing and the education sector. Secondary source constituted the main source of data for this article. The essence of this article is to explain the objectives and steps towards the implementation of quality control plan in an organization. Because it is imperative to ensure and maintain quality standards in an organization, to ensure that product quality is maintained, manufacturing errors are reduced or eliminated, and the quality of service are improved. The study recommend that the government should meet the recommended 26% educational spending prescribed by UNESCO, which will boost higher education system in Nigeria. Higher institutions in Nigeria should set up internal quality assurance and monitoring of lecture units to enhance good quality delivery. There should be a review of curriculum content in order to meet the current societal needs of the people. The article further recommended that for the manufacturing sector, organizations should be able to device the quality control measure suitable for their products and be able to fund their quality control plan and measure, this will enhance the quality of their products and the trust the customer have on them. And the government monitoring team should intensify effort in monitoring and certifying the products produced in these organizations.

Key Words: Quality control, Education sector, Manufacturing sector, Agencies of Quality control, Service- oriented organizations

I. INTRODUCTION

All over the world organizations are expected to be efficient and effective in the provision of their services. But in most cases, these organizations fail to deliver quality services. Despite some effort made by the governments of various nations and employers to improve on the quality of products and services of these establishments, some of these organizations still produce or supply sub-standard products in the case of manufacturing organizations and poor services in non- manufacturing organizations. This trend when left unchecked portends danger to the economy and the society. It is therefore imperative to ensure and maintain quality standards in the education sector and, to ensure that product quality is maintained, manufacturing errors are reduced or eliminated, and the quality of service are improved in the manufacturing organizations. Quality control as a process involved in ensuring quality products and services in organizations becomes necessary. A major aspect of quality control is the establishment of well-defined measures that will help standardize production, delivery, and reactions to quality issues. Quality control requires organizations to create an environment in which both management and employees strive