Role of MIS Functions in Enhance the Business Processes and Operational Excellence of the Banks

International Journal of Research and Scientific Innovation (IJRSI) | Volume VII, Issue V, May 2020 | ISSN 2321–2705

Role of MIS Functions in Enhance the Business Processes and Operational Excellence of the Banks

Mohammed Abed Al-Hayy Al-Dalaien¹, Sadun Naser Yassin Alheety², Mohammad Mahmoud Alzubi^3
1Student, Department of Business Administration, Al-Madinah International University, Serdang, Malaysia
^{2, 3}Assistant professor Al-Madinah International University, Serdang, Malaysia

Abstract: – The importance of utilizing of Management Information System (MIS) is increased to manage information, improve the business processes, and enhance the operational excellence of the organizations. There are many challenges faced by applying the MIS system in organization. The organizations should manage the MIS functions based on the nature of the information workflow and working functionality order to enhance the business processes and operational excellence. This study aims to explore the role of MIS efficiency and effectiveness in improve the business processes and the operational excellence of the Jordanian banks. The data of this research is collected from 159 managers in two Jordanian banks; Islamic Jordanian bank and Housing bank. In order to address the research aims, the SPSS and AMOS tools are utilized to conduct several analyses such as demographic analysis, confirmatory factors analysis, and descriptive analysis. The results show that the effectiveness and efficiency of MIS functions would be designed based on the business processes such as information workflow and working functionality. The MIS efficiency includes many dimensions such as throughput, transaction speed, system availability, information accuracy, and response rate. The MIS effectiveness includes many dimensions such as usability, conversion rare and financial requirements. The effective and efficient MIS functions plays important role in improve the operational excellence of the banks such as working innovations and services quality. This research provides useful information about the relationship between the MIS functions, business processes, and operational excellence in the banks.

Keywords: MIS functions; business processes; operational excellence; Banks.

I. INTRODUCTION

In the modern organizations, regardless of industry or sector, every organization has felt the pressure of the need to achieve optimum performance. And with the every-changing nature of the marketplace and its increasing complexity, such a feat becomes a challenge of major proportions necessitating the focus on the basic elements of operational excellence (OE).

Generally speaking, OE definition is reflected by its ongoing aspects of operations and the predicted outcomes (Oakland, 2014).

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