The Implementation and Efficiency of One Door Integrated Services as Public Administration Reform at the Central Jakarta State Court Class 1A Special

International Journal of Research and Innovation in Social Science (IJRISS) | Volume V, Issue IX, September 2021 | ISSN 2454–6186

The Implementation and Efficiency of One Door Integrated Services as Public Administration Reform at the Central Jakarta State Court Class 1A Special

Resha Agriansyah¹, Muhammad Basir-Cyio², Muhammad Nur Ali^2
1 Student of Doctoral Program of Social Sciences Study Program, Postgraduate Tadulako University
² Lecturer of the Doctoral Program of the Social Sciences Study Program, Postgraduate Tadulako Universitas University

Abstract: This study aims to determine the nature of public administration reform and the implementation and efficiency of the One-Stop Integrated (PTSP) in the Central Jakarta District Court Class 1A Special. Using a qualitative method with a descriptive analysis approach, the authors explore the data through observation, interviews, and documentation studies. The interview process was carried out to twenty-six informants, while data processing and analysis were carried out in three stages: data reduction, data display, and data verification. The results showed that 1)The essence of the application of PTSP at the Central Jakarta District Court is to create an integrated form of service to realize a service process that is fast, easy, transparent, measurable following predetermined standards in a unified process starting from the initial stage to the stage of completion of service products through one door. ; 2) implementation PTSP at the Central Jakarta District Court Class 1A Special as a form of public administration reform has been running well and effectively in integrated services to realize a service process that is fast, easy, transparent, measurable following standards. The power or efficiency of PTSPCentral Jakarta District Court Class 1A Special as a form of public administration reform is following 3 (three) principal indicators of the Good Governance Bappenas 2005, and the fourth indicator is optimal resources which are divided into two criteria, namely criteria for using technology based on PTSP SOPs and interviews the informants indicate that they have been met, while the human resource criteria based on the PTSP SOP and interviews with informants suggest that they have not been achieved or have not been met.

Keywords: Central Jakarta District Court, Integrated Services, Implementation and efficiency, reform of public administration.

I. INTRODUCTION

The paradigm shift in governance from reinventing government (bureaucratic entrepreneurship) to governance (good governance) is a shift in the identity of modern government to meet the demands and needs of the public. (Erbaugh & Nurrochmat, 2019). The United Nations Development Program (UNDP) document defines good governance as good governance procedures. In general, the concept of good governance, according to Efendi, contains elements of demonstration, fairness and transparency. In a narrower sense, good governance is defined as a clean government (Heffy, 2020).

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