Visitor Experience’s on Digital Media Technology for the Museum Exhibition in Malaysia: A Preliminary Findings

International Journal of Research and Scientific Innovation (IJRSI) | Volume VII, Issue II, February 2020 | ISSN 2321–2705

Visitor Experience’s on Digital Media Technology for the Museum Exhibition in Malaysia: A Preliminary Findings

Hafizah Rosli¹, Norfadilah Kamaruddin^2
1Faculty of Film, Theatre and Animation, Universiti Teknologi MARA
²Faculty of Art & Design, Universiti Teknologi MARA

Abstract:-By exploring the museum’s user experience on recent digital media technology for the exhibition of the Malaysian Museum, the aims of this paper are to be getting and further clarifying the museum’s visitors’ experiences towards digital media technology. The preliminary study was conducted at four museums managed by the Department of Museum Malaysia and located around Klang Valley. A pilot study involved 100 questionnaires answered by the museum’s visitors using random sampling techniques. The visitors experienced the permanent museum exhibition was measured through a digital media and multimedia, intangible and tangible artefact, and printed visual narration. The results gathered from the pilot study established that most of the museum visitors were not highly experienced the real digital experience since the existing exhibition are not offered fully digital media technology. The outcomes discovered giving a suggestion to the museum specifically on issues of visitors’ experience that need enhancement for the better museum experience.

Keywords: museum experience; digital media technology;

I. INTRODUCTION

Museums have a history of several centuries that play as an institution that keep knowledge alive for all of us. Therefore, the rapid development of digital technologies has created a new environment for us and a museum was known as a non-profit permanent institution that be developed and open to the public for community service that acquires, preserves, identifies, communicates, and displays material evidence of people and their environment for study, education and enjoyment.
The evolution of technology moreover creates a high expectation to all of us. The traditional image where visitors stroll in the museum halls observing the exhibits and reading the tags next to them is now being challenged by digital technologies. For instance, with the advent of digital technologies in museums, visitors can enhance their on-site visiting experience by discovering and involving directly with what they see. It means that for, a museum to meet these increasing demands due to digital technologies, it should become more creative and innovative to display their collections in a way that has more of an impact on the visitor.

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