Qualitative Research Method of Intercultural Contact Adaptation to Cruise Ship Crews from Yogyakarta, Indonesia

International Journal of Research and Innovation in Social Science (IJRISS) | Volume IV, Issue X, October 2020 | ISSN 2454–6186

Qualitative Research Method of Intercultural Contact Adaptation to Cruise Ship Crews from Yogyakarta, Indonesia

Arief Nuryana¹, St. Tri Guntur Narwaya^2
1,2Department of Communication Science and Multimedia, Universitas Mercubuana Yogyakarta, Indonesia

Abstract: Working in a multicultural environment today is a common thing, but the challenge of cultural shock is still something that has yet to find the right solution. This is because each organization is different in dealing with the cultural shock that occurs. The subject of this research is the Carnival cruise ship crew which consists of more than seventy crews from different countries, which is a challenge for crews from Indonesia who work on it. Using qualitative descriptive methods from the results of online interviews with five cruise ship crews who have experience working between three to five contracts. This research is to understand the adaptation process of intercultural communication and the barriers to intercultural communication experienced by Carnival crews from Indonesia. The result of this research is the existence of adaptation by divergence and convergence, both verbal and nonverbal in the adaptation process of intercultural communication. These results can enrich the theme in the umbrella of qualitative research models in the field of communication science as well as related theories from human science about intercultural social life. This relationship is understood to be useful from a practical aspect, especially for prospective cruise ship crew before starting their adventure working on a cruise ship.

Keywords: Accommodation Theory, Adaptation, Carnival Cruise Ship Crew, Intercultural Communication, Multicultural Society

I. INTRODUCTION

In carrying out their work, they do not work alone, but others are directly or indirectly involved in the work being carried out. Humans carrying out their work need responsibility for the relationship they experience. This involvement in relationships and communication with others is a basic human act; the act of communication, in addition to the instrumental action. Communication is one of the ways for humans to adapt. With the right approaches, adaptation to a new environment can be quickly overcome.

Humans as well as individuals are also part of the organization. An organization, its form requires a value-building to sustain and direct its members towards progress, be it religious or the noble values of its ancestors. Because humans are part of an organization or society, the basic value of humanity is how they can socialize, gather, and create in an emotional (communal) building. In Kant and Hegel’s view, society is implemented more “naturally as a collective manifestation of knowledge, reason, and identity of a nation” (Jürgen Habermas, 2011).

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