International Journal of Research and Innovation in Applied Science (IJRIAS) | Volume VI, Issue V, May 2021|ISSN 2454-6194

The Measurement of Standard Time for Analysis of Output Standards in the E-Commerce Process

Andreas Tri Panudju¹*, Umi Marfuah², Mutmainah^3
1Department of Industrial Engineering, Faculty of Engineering, Bina Bangsa University
JL Raya Serang – Jakarta, KM. 03 No. 1B, Panancangan, Kec. Cipocok Jaya, Kota Serang, Banten
^2,3 Department of Industrial Engineering, Faculty of Engineering, Universitas Muhammadiyah Jakarta
Jl. Cempaka Putih Tengah 27 No.27/10, RT.7/RW.7, Cemp. Putih Tim., Jakarta Pusat, 10510
*Corresponding Author

ABSTRACT — Standard time is very basic when the company analyze its operating process. It departs from a standard time that is measured correctly, there will be a lot of analysis produced to determine important decisions. PT. XNZ, which is a logistics service provider company in the form of warehouse and distribution, has one business partner who applies an e-commerce system in selling its products. The main process carried out by PT.XNZ in providing services to business partners who implement the e-commerce system is the process in the form of product packaging according to orders placed by end customers through online. One of the obstacles faced by PT XNZ at this time is that the exact standard time for each work station is not yet known, so the analysis related to output standard, worker productivity, and realistic operational targets is potentially unrealistic. This research conducted at PT XNZ in determining the standard time for the outbound e-commerce process. The analysis obtained in the outbound e-commerce process shows the conclusion that the packing workstation which has a standard time of 46.7 seconds / box is the bottle neck of the entire outbound process. The current output standard is 76.8 boxes / hour. So that this can become the company’s attention to determine the focus of improvements in order to improve service to business partners.

KEYWORDS: e-commerce, logistics service, output standard, standard time, the measurement.

I. INTRODUCTION

In the development of digitalization in the current era, it has triggered companies to compete fiercely by utilizing the use of technology. One of them is competition in business using e-commerce. Business actors who implement e-commerce can benefit from easily accessing global markets, more accelerated product promotions, building brands, getting closer to customers, and building communication with customers [1]. With the pattern of Indonesian people’s activities that are very closely related to the internet, e-commerce is the right choice for business people to win in the competition [2].