People’s Satisfaction with Land Acquisition Complaint Settlement in Bac Ninh City, Vietnam

International Journal of Research and Innovation in Social Science (IJRISS) | Volume VI, Issue IV, April 2022 | ISSN 2454–6186

People’s Satisfaction with Land Acquisition Complaint Settlement in Bac Ninh City, Vietnam

Pham Phuong Nam¹, Dao Thu Ha^2
1Faculty of Natural Resources and Environment, Vietnam National University of Agriculture
²Department of Natural Resources and Environment of Bac Ninh province

Abstract: The study aims to assess the level of satisfaction and factors affecting the satisfaction of land users with the decision to settle complaints when the State recovers land. Data were collected from agencies, units, and complainants in Bac Ninh city and processed using SPSS20.0 software. During the 2017-2021 period, there were 108 complaints cases of which 91 cases were completed with a rate of 84.26%. Complainants are satisfied with the mean level (level 3, rating index 3.06). The satisfaction index for 4 – factor groups is 2.37, 3.05, 3.30, and 3.51 respectively. The group of factors relating to the preparation and submission of land claim dossiers has the strongest impact on satisfaction (impact rate of 47.24%), followed by groups of factors receiving results, human resources, facilities, and equipment with impact rates of 32.54%, 14.32%, 5.89% respectively. Proposed solutions include completing preparation procedures; diversifying forms of application submission; improving the quality of cadres and the quality of land acquisition complaint settlement. Providing solutions to limiting social instability will help the state recover land and implement investment projects faster for local economic development.

Keywords: Affecting factors, Bac Ninh City, Complaint Settlement, Land Acquisition, People’s Satisfaction

I.INTRODUCTION

In Vietnam, the land is owned by the entire people. The State is the representative of the landowner and uniformly manages the land. The State grants land-use rights to individuals and organizations when they need to use it. The State recovers land from land users when implementing investment projects according to land use plans [14]. Land users are compensated, supported, or resettled when the land is recovered by the State. Like many countries in the world, land acquisition changes the lives and jobs of land users and raises complaints about land acquisition [3], [6], [13]. The main reasons leading to complaints are that the land price for compensation calculation is lower than the market land price, the level of support is not adequate, the resettlement arrangement is not suitable, or due to many reasons at the same time [15] ], [16]. Resolving land acquisition complaints is a difficult and complicated issue taking place in many localities in Vietnam [4], [12], [16].
Land complaint settlement is the process of considering, verifying, making conclusions, and making decisions according to the order and procedures prescribed by law, administrative decisions, and administrative acts related to the land of administrative agencies. or competent persons in state administrative agencies [15], [16]. Land complaint settlement

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