Effects of modernization strategy on performance of department of immigration and citizen services in Kenya.
- June 2, 2022
- Posted by: rsispostadmin
- Categories: Business Administration, IJRISS, Social Science
International Journal of Research and Innovation in Social Science (IJRISS) | Volume VI, Issue V, May 2022 | ISSN 2454–6186
Daniel M. Thirikwa
Masters of Business Administration,
Mount Kenya University, Kenya
Abstract: Modernization as strategy has been widely discussed in the strategy field, where the majority of studies have examined the performance consequences of diversification. The study was anchored under Life Cycle Theory. The study populace was 124 representatives of the Department of Immigration and Citizen Services. The researcher utilized a straightforward separated arbitrary examining technique to choose a sample size of 74 respondents. Questionnaires were utilized which had open finished and shut finished inquiries to gather information which were then analyzed and information presented in tables showing Mean, frequencies and standard deviation for interpretation. The study recorded a response rate of 78%, with a gender ration of 60.3% of the respondent were male while 39.7% were female. modernization strategy yields a β value of 0.435 (effect) on the performance of the state department of immigration and citizen services in Kenya, and a p- value of 0.05 which is considered huge yet to weak levels. The study revealed that the organizations had adopted appropriate technologies suitable to context, that technology improvement had been streamlined to be in line with the competency desired and that it helped improve on the operations efficiency. The study recommended to the various scholars and academicians as it has made an important contribution to the scholarly world and in the general advancement of academic knowledge on turnaround strategies especially in the state owned organizations which mostly experience the decline in performance and end up closing doors.
Keywords; Institutional Theory, reorganization, modernization strategy, Department of Immigration and Citizen Services and performance,
I. BACKGROUND OF THE STUDY
Most organizations around the world, private and public alike have continuously pursued strategic objectives that are designed to enhance the effectiveness and efficiency of their operations through the innovative application of information and communications technologies (ICT) in both core and non-core operations processes. Public organizations have specifically attempted to enhance, through e-government initiatives, the way in which services are delivered to its citizens and through ICT-mediated operations, promoted government transparency and openness (IRTM, 2011).
The benefit of technology to service organization, their employees and their customers have received widespread academic attention. Research suggests that technology enhances a firm’s value chain (Porter, 1985), and enhances
