Enhancing Effectiveness of Public Services Performance through Performance Contracts in Rwanda
- January 25, 2020
- Posted by: RSIS
- Categories: Governance and Leadership, IJRISS
International Journal of Research and Innovation in Social Science (IJRISS) | Volume IV, Issue I, January 2020 | ISSN 2454–6186
Enhancing Effectiveness of Public Services Performance through Performance Contracts in Rwanda
NDAGIJIMANA Ibrahim
PhD Student, Governance and Leadership, Jomo Kenyatta University of Agriculture and Technology, Kenya
Abstract: – In the past, globally Rwanda meant simply a totally failed State with a historical horror of the 1994 genocide against Tutsis where innocent Tutsis estimative to more than a million. In fact, 1,070,014 as per CNLG (2019) been killed in a just hundred days, this made Rwanda completely in political, social and economic collapse situation. Simply, Rwanda has been among the country that Rwanda was hard hit to bottom and needed its full strength to rebuild fast. In such spot of atrocities and fragility, innovations would much help a country to survive, re-shine and have its own voice on global scene, and government would much concentrate on providing necessary needed services to its citizen’s after the utterly failed of international community to prevent and stop that atrocity which led to international inaction. Due to this, Public management in Rwanda has been a challenge and instituted various ambitious reforms has been undergoing with aim to re establish state institutions and reorganize the public administration to improve better service delivery to the citizens who is at center of every government action, and none has born better results than performance contracting. In an effort to improve service delivery, the RPF-led government began different reforms including decentralization policy under which the new arrangement, all leaders from central up to local government were responsible for implementing performance contract “Imihigo” signed between them and HE President of the Republic of Rwanda. Since 2006, an innovative scheme known as “Imihigo” introduced as a tool to speed up national development. On RPF’s leadership, Rwanda is on of Africa’s most encouraging development success stories based on its homegrown initiative, which is the Rwanda’s most prominent country system with aim to undertake a fundamental, broad-based economic and social transformation intended to shift the country from low to middle-income status.
The study objectives were: to assess whether performance contract influence effective Public service delivery in public Institutions, to assess the levels and factors hindering the performance of public institutions toward performance contracts and to recommend key improvements in Rwanda. The study established that performance contracting in Rwanda, as a tool is a key to enhance effectiveness of performance in service delivery in all administrative layers. Literature reviewed, was basically aim to broaden the view of management of public services routines and performance contracting in particular case. The study adopted descriptive research design to collect information where the total population is 125 out of 14.126 got from purposive sampling. Primary and secondary sources of data was used to obtain information for the various study where a closed and open-ended questionnaire was deployed in collecting primary data while interaction with relevant documents/publications on performance contracting aided in collecting secondary data. This, in order to establish meanings and relationships, revealed that, a close relationship between performance contracting and effectiveness of performance in Rwanda and indicated that; performance contract leads to effectiveness of performance of services delivery in all Institutions. Additionally, it established that performance contracting is significant on Rwandan performance while performance contracting resulted to an improved in accountability, ownership, citizen’s participation and involvement of various stakeholders. It concluded from the findings that, there is no doubts that, performance contracting leads to effectiveness and performance of public services though remains to be done to enhance better service delivery. Study recommended that while preparing performance contract, more emphasis on tangible activities to reduce significant number of poverty are need and be used to fast track the tool in the entire service in Rwanda.
Key Words: Performance Contracting, Public services and Effectiveness of Performance.
