Wisdom Dental: A Digital Booking and E-Commerce Platform to Enhance Operational Efficiency, Predictive Analytics & Time Series Forecasting at Wisdom Dental Clinic in Pinagbuhatan, Pasig City

The study titled “Wisdom Dental: A Digital Booking and E-Commerce Platform” aims to improve the daily operations and management system of Wisdom Dental Clinic. The website uses predictive analytics and time series forecasting to analyze past booking and sales data, helping the clinic predict future demand, manage schedules, and track product inventory. It combines online booking, product purchasing, and report generation into one user-friendly system that supports both patients and administrators in managing clinic transactions efficiently. Wisdom Dental Clinic is located in the community of Pinagbuhatan, Pasig, and is known for offering quality dental care but still depends on manual and offline processes, which the system aims to improve through a digital platform for online appointments and dental product purchases. The system was created using PHP, MySQL, HTML, CSS, and JavaScript to ensure functionality, usability, and security in every feature and infinityfree website for online hosting. The study used a quantitative research method to evaluate the performance and user satisfaction of the system. The project followed the Waterfall Model, which includes planning, design, development, testing, and implementation stages. The evaluation was based on the ISO 25010 Software Quality Model, measuring functionality, reliability, usability, efficiency, and security. The study involved both user and technical respondents, who evaluated the system using a four-point Likert scale, with results analyzed through frequency, percentage, and weighted mean. The findings showed that the system achieved a high level of acceptance from respondents. It effectively improved appointment booking, product transactions, and report generation, making operations more accurate and organized. The researchers concluded that the system met its objectives and helped improve service quality and record management. It is recommended to include mobile responsiveness, automatic appointment reminders, and secure online payment options for future enhancement.

Wisdom Dental, Predictive Analytics, Time Series Forecasting, Online Booking

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