Personnel Information and Communication Technology Skills and Information Service Delivery in Libraries of Anglo-Saxon-Style State Universities in Cameroon

This study investigated personnel skills and their impact on information service delivery in academic libraries in Anglo-Saxon-style state Universities in Cameroon. The Cross-sectional survey research design was used in this study. The sample size for the study was 344 (323 postgraduate users and 21 professional staff). Data were collected using a questionnaire, interview guide and observation checklist. Reliability of the questionnaire was tested using Cronbach’s Alpha test to check the internal consistency of the responses. The hypothesis was tested using a one-sample t-test analysis. Qualitative data collected through open-ended questions and semi-structured interviews were analysed thematically. Findings revealed that personnel skills have a moderately significant impact on information service delivery in Anglo-Saxon-style state universities in Cameroon. The t-test analysis revealed the t-cal. value = 93.613 is greater than the t-crit. value = 1.960 at α ˂ .05 level of significance with degree of freedom (df) = 322. The study recommends that staff skills should be improved through training, physical information resources should be managed more digitally for easy accessibility, and a modern state-of-the-art structure should be provided to enhance complete digitisation in academic libraries. The study contributes to digital literature on the transformation of academic libraries in information service delivery.

Personnel Skills, Information Service Delivery

1. Creswell, J, W. (2014). Research design: Qualitative, quantitative and mixed methods approach (4th ed). Sage. [Google Scholar] [Crossref]

2. Daniels, G.N, Wiche, H. I., & Nsirim, D. (2023). Librarians’ ICT skills and effective library service delivery in university libraries in River State. Library Philosophy and Practice. [Google Scholar] [Crossref]

3. Eje, O. C & Dushu, T. (2018). Transforming library and information services delivery using innovation technologies. Library Philosophy and Practice. [Google Scholar] [Crossref]

4. Evans, G. E., & Greenwell, S. (2018). Academic librarianship (2nd ed.). AlA Neal-Schuman. [Google Scholar] [Crossref]

5. Ezeibe, R., Udo-Okon, T. N. & Okwu, E. (2021). Skill needs of Library Personnel for effective cataluging and classification: in Akwa Ibom State, Nigeria. International Journal of Academic Information System Research (LJAISR) 5(6) 21-26. Retrieved on 25/4/26 from:https//eajournals.org. [Google Scholar] [Crossref]

6. Hundo, W. D. (2020). Staff quality and Information Service delivery by by libraries in French based instructions in South Western Nigeria. Library an Information Perspective and Research, 2 (2). [Google Scholar] [Crossref]

7. Lee, S.C & Kim, J. T. (2020). Academic libraries and delivery of digital information services. Journal of Academic Librarianship, 46(4),102345. [Google Scholar] [Crossref]

8. Nkamnebe, E. C. Okeke, I. E. Udem, O. K. & Nkamnebe, C. B. (2015). Extent of information and communication technology skills possessed by librarians in University Libraries in Anambra State, Nigeria. Information and Knowledge Management (Online), 5 (9). [Google Scholar] [Crossref]

9. Obi, I. C. Okere, N.E & Kanu. C. L. (2019). Influence of social media on library service delivery to students in the University of Medical Sciences, Ondo City, Nigeria. Research Journal of Library and Information Sciences 3(2). [Google Scholar] [Crossref]

10. Relean-Jeans, M., & Egbe, I. M. (2024). Application of Open Source Software Technology in Electronic Information Management in Digital Libraries: The case of Dspace. International Journal of Trend in Scientific Research and Development (IJTSRD), 8(4), 618 – 627. [Google Scholar] [Crossref]

11. Saka, K. A., Ahmed, A.O., & Akor, P.U. (2021). Transition and transformation of libraries from Manual to digital: The case of Nigeria. The information Technologist, 18¬ (1). [Google Scholar] [Crossref]

12. Shafack, R. M. (2021). Automation challenges in academic libraries: An exploration in academic libraries. International Journal of Innovative analysis of emerging Technology1(1), 13-17. [Google Scholar] [Crossref]

13. Shafack, R. M. (2020). Information literacy education and the role of libraries. Notion Press. pp 83-85. [Google Scholar] [Crossref]

14. Ubogu, J. O. (2019). Impact of information and communication technology in Nigerian university libraries. OALib 06(e5340). [Google Scholar] [Crossref]

15. Taherdoost, H. (2016). Sampling methods in research methodology: How to choose a sampling technique for research, Helvetic Edition LTD. International Journal of Academic Research in Management 5(2):22961-1747. Viewed from Doi:10.2139/sam.3205035 [Google Scholar] [Crossref]

16. Willinsky , J. Jonas, R., Shafack, R. M. & Wisiy, K. C. (2005). Access to Research in Cameroon Universities. The electronic Journal on Information Systems in Development Countries, 21, 1-15. http://www.ejisde.org/oj32/index.PhP/ejisde/aticle/view/137/133. [Google Scholar] [Crossref]

• Smart Iot Device for Weather And Health
• Merlarchive: A Web-Based Academic Hub for UDM With AI-Powered Natural Language Processing
• Enhanced Social Network Security System: Integrating Biometric Authentication for Improved User Verification and Privacy Protection
• Smart Budget Allocation in Public Policy: A Data-Driven Approach for Equitable Resource Distribution
• Decision Support System for Faculty Selection, Promotion, and Reclassification Using Predictive Analytics