Systematic Literature Review: System User Experience Analysis E-Learning Using the System Usability Scale (SUS) Method

The use of e-learning systems in universities still faces crucial obstacles related to the aspects of user experience and the quality of system usability. Some of the obstacles that are often complained about by the academic community include confusing navigation schemes, difficulty tracking class or course menus, and less intuitive task interface visualization. This problem directly reduces the effectiveness of knowledge transfer and the satisfaction of digital academic interactions. This study aims to present a comprehensive analysis of the urgency of user experience evaluation on online learning platforms and test the effectiveness of the System Usability Scale (SUS) method as the main measurement instrument. The approach used is Systematic Literature Review (SLR) with reference to structured methodological standards. Based on tracking on the academic databases Google Scholar and Semantic Scholar in the last ten years (2016–2026), 33 relevant scientific articles were obtained for in-depth analysis and synthesis. The results of the literature review show that the SUS method has proven to be consistent as a very effective, reliable, and efficient evaluation tool because it is able to produce objective quantitative data visualization based on direct user perception. Empirical findings from dozens of studies confirm the presence of interface functionality and aesthetic gaps on various Learning Management System (LMS) platforms. The literature synthesis concludes that the implementation of regular user experience evaluations is crucial to ensure the sustainability, efficiency, and convenience of the online learning system. The results of this study provide theoretical contributions as well as practical recommendations in the form of technical roadmaps for the development of interface design and navigation structures in the E-Learning System of UIN Suska Riau to become more adaptive, modern, and user-friendly.

User Experience, Usability, E-Learning, System Usability Scale (SUS)

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